Buy Extended Warranty

STAR SHIELD EXTENDED WARRANTY (24 MONTHS)

 

1. How consumer rights affect this plan

The benefits conferred by this plan are in addition to all rights and remedies provided under the Consumer Protection Laws and Regulations. This plan shall not prejudice the rights granted by applicable consumer law, including the right to receive remedies under statutory warranty law and to seek damages in the event of the non-performance by Star Shield of any of its contractual obligations.

2. The Plan

This service contract governs the hardware service and technical support provided to You by Star Shield under the above-mentioned plan (each referred to herein as the “Plan”) for any PC Desktop, Laptops, Smart Phone, Tablet, Printer, WiFi Router, IP Camera, Smart Watch and Fitness Tracker, LCD/LED PC Monitor, Headphone/Headset, Bluetooth Speaker, Bluetooth Earpiece, Wireless Earbud (“Covered Device”) listed on Your proof of coverage document.

3. Definitions

In this Contract, the following words have the following meanings:

The Plan coverage is capped to the SRP listed in the sales invoice and shall be in accordance with the terms and conditions of the Manufacturer’s Warranty of the equipment including

  • “We,” “Us,” “Our” refer to Star Shield Authorised Retailer.
  • “Plan” refers to Star Shield Extended Warranty Plan.
  • “Retailer” refers to the retailing partner that You purchase the Plan.
  • “SRP” refers to Sales Retail Price of equipment listed in the sales invoice (inclusive of GST).
  • “You” “Your” refer to the purchaser of the Star Shield Extended Warranty Plan.
  • “Equipment” refers to the equipment covered by plan.
  • “Manufacturer’s Warranty” refers to the standard warranty of Your equipment purchased from the retailer.
  • “Repair Value” refers to the cost of the labour and parts of the repair carried out.
  • “On site” refers to Singapore mainland.
  • “Plan Term” refers to the coverage period of plan when it is still active.

4. Coverage

4.1. Coverage 

MUST be activated at point of sales or within 7 days from Plan purchase date by You via Mobil App. The proof of purchase (equipment invoice) and the following information shall be furnished for Plan activation:

  • Your Name (Device’s Owner’s name)
  • Email Address*
  • Mobile Number
  • Equipment Purchase Date
  • Equipment Invoice No / copy of invoice to be uploaded
  • Equipment Brand/Model
  • Equipment IMEI/Serial Number

We reserve the rights to disqualify or void the Plan coverage if activation is not made within 7 days from date of Plan purchase.

4.2. Basic Coverage (Extended Warranty Coverage)

  • The Plan provides the coverage for the repair or replacement of the equipment listed on the sales invoice for electrical, electronic, or mechanical breakdown or defect only.
    1. The Plan coverage is capped to the SRP listed in the sales invoice and shall be in accordance with the terms and conditions of the Manufacturer’s Warranty of the equipment including any exclusion therein provided. Any Excess Fees not covered in the Manufacturer’s Warranty will be paid by You.
    2. The period of the Plan coverage will commence immediately after the expiry of the Manufacturer’s Warranty, subject to the terms and conditions of the Plan.
    3. Your Plan Confirmation will be provided to You at or about the time of purchase or sent to You automatically thereafter.
    4. The terms of this Plan, the original sales receipt for Your Plan and the Plan Confirmation are each part of Your service contract. You can find the price of the Plan on the original sales receipt. Coverage under this Plan is additional to the coverage provided under applicable mandatory laws, the manufacturer’s hardware warranty.
    5. The Warranty coverage for repairs includes the cost of labour and parts. On-site service support is  excluded and will be paid by You. Parts repair/replaced by SERVICE PROVIDER will be supported with up to 90 days warranty. Parts repaired/replaced by Manufacturers is subjected to their service warranty terms.
    6. In an event that the equipment is deemed beyond economic repair (such decision to be final), we will compensate You with either (1) an equivalent replacement model where the value will not exceed the original purchase price or the claim balance (whichever is lower) of the equipment OR (2) a refurbished model and the replaced equipment or parts becomes our property. Upon acceptance of replacement, the extended warranty shall duly be expired or lapsed.
    7. Under no circumstance shall we be obliged to make any cash payment or vouchers as a replacement.
    8. Loan Unit Program (coverage for laptop only) – In the event that Your Equipment needs to be retained for a Star Shield facilitated repair, You may be eligible for the Star Shield Loan Unit Program. The Star Shield Loan Unit Program is a separate program offered by Star Shield and is subject to availability.
    9. Priority Repair Program – Under the Priority Repair Program, repair or replacement services of this plan will be brought forward in queue and completed first.

4.3. Complimentary Coverage 

(with effect from date of purchase of the Plan till the expiry of the Plan Term)

  • One Time Screen Crack Replacement
    1. Cracked Screen Replacement can only be claimed ONCE (Applicable for Laptops, Tablet, Smart Watch and Smart Phone).
    2. This plan covers damage (exclude any form of scratches) to integrated LCD screen (exclude casing and glass) due to unintentional breakage, drops, falls or other collisions.
    3. For claim (LCD Screen Crack) made during the period of Manufacturer’s Warranty, we will do a basic diagnostic and will send the equipment to Manufacturer or their Authorised repairer for Screen Crack Repair/Replacement. All charges of courier, labor and parts will be borne by Us.
  • Power Surge Protection
    Where Your Equipment is determined to be defective because of manufacturer’s defects in materials and workmanship that reveal themselves in normal usage and/or as a result of damage from a power surge occurring during the Term of the Plan. Replacement parts covered may be restricted to refurbished or non-original manufacturer’s parts and that perform to the manufacturer’s specifications for the covered Equipment.
  • Making A Claim
    1. If the equipment is under the Manufacturer’s Warranty Period, please contact the Manufacturer or their Authorised repairer directly.
    2. If the Manufacturer’s Warranty Period for the Equipment has expired, and the Warranty is still in effect, please call Star Shield Warranty Hotline: 6586 7788 during office hours, Monday to Saturday, 10:00am-7:00pm (excluding Sundays, Eve of PH and PH) or email to warranty-services@starshield.sg for repair authorisation.
    3. Alternatively, You can visit our Star Shield service counters conveniently located across Singapore to submit a service request and leave Your device. You must provide Your equipment IMEI/Serial number and a copy of Your Plan’s original proof of purchase, if requested. Repairs done by other parties without prior authorisation from us will not be covered and Plan will lapse.
    4. All equipment failures must be notified to Us within thirty (30) days otherwise they will not be covered. You are advised to consult their manufacturer’s instructions to determine if the failure to operate is due to uncontrollable circumstances otherwise a service and diagnostic fee may still be imposed even though the repair is not proceeded with. In such circumstances, the breakdown is not covered under Warranty and the cost of repairs will be charged accordingly.
    5. Any false claim will be handed to the police.
  • Plan Coverage Value
    The accumulated Repair Value undertaken by us under the Plan shall not exceed the value of SRP paid by You while it is still in force. Upon which, the coverage will cease, and the Plan will expire or lapse.

5. Scope of Warranty

The Plan is only applicable if all the following conditions are met:

  • The Plan is purchased directly from us or our Authorised Partners and Ambassadors.
  • The registered equipment must be purchased in Singapore and for personal or office use only.
  • The equipment comes with its respective manufacturer’s warranty in Singapore for a minimum of twelve (12) months.
  • The equipment can be repaired in Singapore.
  • We reserve the right to vary or modify the terms and conditions of the Plan any time without prior notice.

6. Exclusions

Exclusion applicable to the Plan:

  • Damage or loss caused by willfully or recklessly including but not limited to the purposeful act of submerging the equipment into water. Any forms of liquid damage.
  • Damage or loss caused by willfully or recklessly including but not limited to the purposeful act of over-running, broken into half or pieces.
  • Damage or loss caused by fraud and the execution of legal rights by the authorities of Singapore.
  • Equipment still covered by the manufacturer’s original written warranty, our original written Plan warranty, repairers’ warranty, or any other warranty in effect.
  • Any defects that are subject to manufacturer’s recall.
  • Any normal wear and tear of the equipment which includes but is not limited to switches, latches, hinges, lamps, flash, touch light, film, rubber, waterproofing & sealing material, ports (all types), dead pixel / spots on screens, burnt parts, cracked parts, or broken parts.
  • Cosmetic, physical damage to external casing, chassis, paintwork, dents scratches or crack to the equipment including internally and externally.
  • Repairs done outside Singapore unless we agree otherwise in writing.
  • Non-authorised modifications or add on option made to the Equipment, failure to follow manufacturer’s installation, operation, or maintenance instructions; Repairs performed by any non-authorised repairer. Usage of non-manufacturer/original accessories that cause equipment damage.
  • Damage or loss caused by devices viruses or caused by wrongfully uploading or downloading files, applications or installing devices software.
  • Any external devices and accessories which includes but is not limited to power adaptor, power charger, power cord, cables, wires, external keyboard and stylus pen, remote control, and all types of batteries (including re-chargeable).
  • Damage or loss caused by which includes but not limited to spilled liquids, corrosion, battery/acid leakage, animal and insect infestation, misuse, neglect and abuse, fungi, dust, rust, fog, mist, and moisture.
  • Equipment that has been diagnosed as not defective may be levied a service charge.
  • Equipment used for commercial use, profit, or communal use for multi-family housing.
  • All Software issues.
  • External faults such as wiring or electrical connection and consequential loss of any kind such as short-circuiting, overheating and explosion.
  • Any loss or damage to the equipment resulting from an act of God (including but not limited to, events such as earthquake, tsunami, war, invasion, act of foreign enemy, warlike operations, civil war).
  • Equipment given to You as free gifts during sales or promotion without any coverage.
  • Equipment with removed or altered IMEI/Serial numbers. You Must furnish to us the new IMEI/Serial number of the equipment replaced under the Manufacturer’s warranty within 30 days, failing which this Warranty will be void.

7. Your Responsibilities

To receive service or support under the Plan, You agree to comply with each of the terms listed below.

  • Provide Your equipment serial number and a copy of Your Plan’s original proof of purchase, if requested.
  • Provide relevant and truthful information about the symptoms and causes of the issues with the Equipment.
  • Respond to requests for information, including but not limited to the (a) equipment IMEI number; or (b) model; or (c) version of the operating system and software installed; or (d) any peripherals devices connected or installed on the Equipment; or (e) any error messages displayed; or (f) the actions which were taken before the equipment experienced the issue and the steps taken to resolve the issue.
  • Proceed with instructions that We give You, including but not limited to refraining from sending equipment and accessories that are not subject to repair or replacement service.
  • We will return Your covered equipment or a replacement by manufacturer as the equipment was originally configured, subject to applicable updates.
  • Backup software and data residing on the Equipment. The content and software of the equipment may be lost or re-formatted during service. We will not be responsible for any damage or loss of any programs, data, or other information stored on any media or any part of any equipment serviced. We may install OS updates as part of hardware service that will prevent the equipment from reverting to an earlier version of the said OS. Third party applications installed on the equipment may not be compatible or work with the equipment as a result of the OS update. You will be responsible for reinstalling all other software programs, data, and passwords.

8. Our Obligation

Our sole obligations are, subject to the exclusions and limitations, to repair the equipment with refurbished, used or OEM parts (any brands / models) or to compensate the You in mode of replacement of equivalent model, whichever is applicable subject to an accumulated Repair Value limited up to the value of the equipment in the sales invoice from each repair undertaken by us. We at our own discretion will authorise a third-party repairer to repair or diagnose the equipment if deemed necessary. We may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to You in doing so.

9. Limitation of Liability

To the maximum extent permitted by applicable law, We and Our employees partners and ambassadors will under no circumstances be liable to You or any subsequent owner of the covered Equipment for any indirect or consequential damages, including but not limited to costs of recovering, reprogramming, or reproducing any program or data or the failure to maintain the confidentiality of data, any loss of business, profits, revenue or anticipated savings, resulting from Our  obligations under this plan. To the maximum extent permitted by applicable law, the limit of Us and Our employees and agent’s and liability to You and any subsequent owner arising under the plan shall not exceed the total repair value for the Plan of your Equipment. We specifically do not warrant that (i) We will be able to repair or replace the equipment without risk to or loss of programs or data, (ii) We will maintain the confidentiality of data, or (iii) that the operation of the equipment will be uninterrupted or error-free. This Plan is not an insurance policy but providing for repairs for covered breakdowns and defects.

10. Cancellation of Plan

You may cancel this Plan at any time before expiration of the Plan with Our written consent. To do so, You may contact Us via our hotline, or You may send an email notice with Your Plan Agreement Number. You must send a copy of the Plan’s original proof of purchase with Your notice. Unless local law provides otherwise, if You cancel within seven (7) days of Your Plan’s purchase, or receipt of this Plan, whichever occurs later, You will receive a full refund less the value of any service provided under the Plan. If You cancel more than seven (7) days after Your receipt of this Plan, We will not be liable to provide a refund to You.

Unless applicable local law provides otherwise, We may cancel this Plan for fraud or material misrepresentation. Unless applicable local law provides otherwise, We may also cancel this Plan if service parts for the equipment is not available, upon which You will receive a pro-rate refund for the Plan’s unexpired term. We will provide a thirty (30) days prior written notice if We cancel the Plan.

11. Termination of Plan

The Contract will terminate if any of the following events occur, including but not limited to:

  • Expiration of the Plan; or
  • When the accumulated Repair Value has undertaken by Us has reached the maximum; or
  • When the equipment registered for the Plan is lost or stolen due to causes excluded by the manufacturer’s warranty; or
  • Discovery of fraud or misrepresentation; or
  • When this Plan is found to go against the local law; or
  • When there is a violation of the terms and conditions of the Plan and the Manufacturer’s Warranty; or
  • Discovery of the wrong purchased Plan during claim; or
  • Disposal, subsequent sale, or repossession of the registered Equipment
  • 1 to 1 replacement or exchange of the equipment is provided (if deemed as beyond economic repair).
  • Expiration of the Plan will take place after the last day of coverage

12. Transfer of Plan

You may make a one-time permanent transfer of all of Your rights under the Plan to another party, provided that: (a) You transfer to the other party the original proof of purchase, the Plan’s Confirmation, the Plan’s printed materials and this service contract; (b) You notify Us of the transfer via hotline/email/fax; (c) the other party accepts the terms of this service contract. When notifying Us of the transfer, You must provide the IMEI/Serial  number of the Your Equipment, a copy of Your Plan’s original proof of purchase and the name, address, telephone number and email address of the new owner. You may only transfer this Plan if You do not have any outstanding amounts owing to Us at the date of the warranty ownership transfer.

13. General Terms

  • Together with the Plan’s certificate and invoice from Us, these will form the entire agreement between You of this Plan and Us and no other oral or written representations are valid.
  • In carrying out its obligations, We may, at Our discretion and solely for the purposes of monitoring the quality of Our response, record part or all of the calls between You and Us.
  • We are not responsible for any failures or delays in performing under the Plan that are due to events outside Our reasonable control.
  • We have security measures, which should protect Your data against non-authorised access or disclosure as well as unlawful destruction. You will be responsible for the instructions You give to Us regarding the processing of data, and We will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan.
  • There is no informal dispute settlement process available under this Plan.
  • For the Plan sold in Singapore, “Star Shield” is the entity listed in “Country and Jurisdiction Variations” below and the legal and financial obligor for the Star Tech plan sold in Singapore is the entity listed in Section 15 below.
  • The terms of the Plan, including the original sales receipt of the Plan and the Plan confirmation, shall prevail over any conflicting, additional, or other terms of any purchase order or documentations or word of mouth, and constitute Your and Our entire understanding with respect to the Plan.
  • We are not obligated to renew this Plan. If We do offer to renew this Plan, We will determine the price and terms.

14. Personal Data Protection

  • You acknowledge and hereby agree that Your personal data may be collected, used and/or disclosed in accordance with Our Privacy Policy. In particular, You consent to Your personal data being disclosed to and used by Us and/or third party as per necessary. We may use the information we collect from you, for the following purposes but not limited to:
  • Allow Us to serve You better;
  • Enable Your use of the services available on Star Shield website/App;
  • Send You general (non-marketing) communications via e-mail;
  • Facilitate our operations process;
  • Verify Your particulars for any warranty claims;
  • Inform You about our repair services;
  • Perform on-site collection and return of Equipment;
  • Conduct investigations related to fraud or falsifying of information;
  • Obtain information for marketing purposes, including (but not limited to) offers, promotions and information about new goods and services via the following channels: e-mail, text message or telephone call; and
  • Any other purposes related to the above.
    1. We will ensure that we only send You messages that We think will be of interest to you. For instance, the details of special offers and information about new devices and services.
    2. You may opt out of data collection for research and statistical data at any time by contacting Us. If You have not opted out, We reserve the right to collect and use Your personal data for reasons specified above. We will protect Your information in accordance with Our Customer Privacy Policy available at https://starshield.sg/terms-and-conditions/

15. Country and Jurisdiction Variations

Singapore: Parties to Contract – Star Shield of 89 Science Park Drive #01-10, The Rutherford Lobby C, Singapore 118261 for all the services and purposes as mentioned above in the terms and conditions. This plan is offered and valid only in Singapore. The laws of the Republic of Singapore govern this Plan.

16. Contact Us

Address: 89 Science Park Drive #01-10, The Rutherford Lobby C, Singapore 118261

Email: warranty-services@starshield.sg

Main Office Opening Hours:

11:00am – 7:00pm Monday to Saturday (Closed on Sundays and Public Holidays)

Hotline Operating Hours

10:00am – 7:00pm Monday to Saturday (Closed on Sundays and Public Holidays)

Notice: All Terms and Conditions are subject to change without notice at our sole discretion. Contact us to find out more about the latest terms and conditions.