Main Service Centre

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Address

M38, 38 Jalan Pemimpin
#08-05
Singapore 577178

(SSEW Customer to use App for Priority Repair)

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Contact No.

+65 6586 7788



Email Address

repair-services@starshield.sg

Operating Hours

Main Service Centre

Tuesday – Saturday, 9.30am– 7pm
Closed on Sundays, Monday & Public Holidays

Hotline Operating Hours

Monday – Saturday, 10am– 7pm
Closed on Sundays and Public Holidays

Get In Touch

Scam Alert: Fake SMS Messages

From 31 January 2023, Star Shield will be adopting the new government Full SSIR Regime to officially register our SMS Sender ID.

The objective of the full SSIR regime is to help combat fake SMS sent by scammers. Official SMS sent out from Star Shield and our related brands will bear the following SMS Sender IDs / Identifiers:

STARSHIELD
Star_Shield
iSupport
InShield
inCall

With the implementation of the SSIR regime, any SMS received relating to Star Shield matters from an SMS Sender ID / Identifier that is not listed above is not legitimate.

Please call our hotline +65 6586 7788 or email to pdpa@starshield.sg should you require any clarification or assistance.

What our customers Love about us

Star Shield - Extended Warranty and Computer Repair Service

4.7

Based on 1289 reviews

See all reviews Write a review

Jason was very supportive and knowledgeable on the products and services offered.

Julius Jovero

01:53 01 Jul 25

Thank you for always going above and beyond to assist your colleagues. Your helpfulness is invaluable to the team.”

Adroy D

08:45 28 Jun 25

laptop was smooth and fast after returns

aeron

10:10 21 Jun 25

Jason has been polite and professional in his work.

joel lam

01:55 19 Jun 25

Staff was patient, detailed, cautious when entertaining to customers.Deserved 5 starts rating.

Xiang Yan Ting

07:47 17 Jun 25

Fast repair

Sameer Ahamed

04:24 13 Jun 25

Very good experience experience here at Starshield, much thanks to Keng En. A NYP intern who really made the customer experience smooth and easy for me, much appreciated.

Nigel Ng

08:26 12 Jun 25

Jason is a very help and kind staff. Kudos to him!

Justin Choo

09:56 27 May 25

Nigel has explained to me clearly on the hp issue. He is so friendly.

Pei Pei

10:02 23 May 25

Md Hadi

10:55 21 May 25

Good sales service

Julian Teh

05:34 20 May 25

Nigel is the guy serving me.. excellent service provided

simon teh

03:06 16 May 25

Fast and prompt serviceHelpful too

Angeline Ee

13:12 15 May 25

Jason provided outstanding customer service !

Kevin C

06:07 14 May 25

Very good service by Nigel.

Xinzhi Qi

04:54 13 May 25

Nigel was very friendly and explained the repair works done on my laptop very throughly.

H Z

06:46 09 May 25

Nigel - Good service n explained the details on coverage. He convinced me to buy extension of warranty.

Nana Chan

06:33 09 May 25

Attended by Nigel, great service and address all my concerns

Lenard Kek

05:20 09 May 25

Nigel is very helpful in explaining what has been serviced / replaced for mu laptop.

Joel Tan

03:26 09 May 25

Good service. Thanks Nigell

kaguten sg

07:45 08 May 25

Jason is patient and walk through the repair processes in great detail.

Veronica Tan

01:55 08 May 25

Attended by nigel. Quick and smooth flow

Chris

06:09 06 May 25

Nigel - Good service. Answered all my questions

ktc wee

04:06 02 May 25

Attend by Jason Gun on 30 Apr 2025, was helpful and efficient.TQ for your service.

Lynda MJ

05:46 30 Apr 25

Was served by Jason, bro was kind and explained everything clearly

Melvin ang

10:29 29 Apr 25

Staff: NigelFriendly and very informative 😭👍🏻

Biubiuz

04:09 29 Apr 25

Send my laptop for repair at this location on 29/04/25 11.30pm. Was served by Nigel and was very satisfied with the experience.

Dennis Tan

03:47 29 Apr 25

Brought my airpods for repair as I bought the extended warranty from them when Challenger was selling the service 2 years back. The staff, Nigel, who served me was polite and helpful.Prior appt is needed on the app and slots are readily available. I could make an appt for the next day.The only downside was that the repair time was a bit too long (2 weeks). Will update again on the repair status.

Hwee Aun Koh

02:33 29 Apr 25

Jason is very helpful and patient. Great service.

Larry Lim

02:03 26 Apr 25

I was served by Nigel, he was quite helpful and courteous, keep up the good job.

Jason Chan

07:15 25 Apr 25

Mr. Jason is very professional and very helpful. Plus knowledge.I really very happy and greatful to have him helping me.

Alvin Goh

04:34 24 Apr 25

everything was done pretty quickly and without a hassle ! good job jason !

yuzu

05:45 22 Apr 25

Very responsible — when issues cannot be resolved through email, they guide the customer directly to the service center and help us solve the problem.

Yuki Wang

07:55 15 Apr 25

Nigel- Speedy service, thanks

julius khoo

06:00 05 Apr 25

Nigel, was very helpful and knowledgeable with his work.Had a wonderful experience.Thank you, Nigel.

Adrain Hong

05:05 04 Apr 25

Nigel was very courteous and helpful.

Aari Sanu

09:43 02 Apr 25

I came here to solve issues with my laptop including charging, keyboard hardware problems and also blue screen issues. The staff here were fast and efficient, also friendly and patient with me. Good services from Nigel and Jerald who have helped me with these, thank you

Iko Rui

08:04 02 Apr 25

Star Shield technician, Nigel is very helpful and friendly. Great job!

P K Lim

07:54 02 Apr 25

Very great service from both Wayne &Gerald

Joyce Radjam

07:27 02 Apr 25

Superb service by Nigel!

jowil t

05:41 02 Apr 25

Cs Nigel very detail n helpful.

Ng Michael

03:22 02 Apr 25

"I had a fantastic experience, The service was excellent, and the staff was incredibly friendly and helpful. Thanks Nigel

Mathusuran Nair

02:07 02 Apr 25

Richard Wee

03:06 31 Mar 25

Wayne helped me in a quick and efficient manner

Mohamed Nijamudeen

06:28 28 Mar 25

I recently had to claim a warranty for my Shokz earpiece, and the process was smooth, thanks to Nigel's assistance. He was professional, helpful, and ensured everything was handled efficiently. The staff were also friendly and accommodating throughout the process. I highly recommend purchasing a warranty from Star Shield for your valuable electronic devices, as they provide excellent support and hassle-free service.

Kyaw Aung

06:36 27 Mar 25

Nigel good service.

Hui San Lai

04:08 25 Mar 25

Nigel good service and polite.

SCHL

03:18 25 Mar 25

Staff Nigel very helpful and explain what's been done.

Siang Tee Kee

02:56 25 Mar 25

Staff was friendly and patient with the explanation to my questions.Served by Nigel

Gavin Teoh Wei Tjiet

02:26 25 Mar 25

薇

05:27 22 Mar 25

Detailed and patient CS from Nigel!

Ivy Yue

04:04 22 Mar 25

Service given was very good. Just took very long to fix laptop.Nigel was very kind in giving info.

Shawar Ali

08:23 21 Mar 25

Nigel was helpful in explaining the issues with servicing my laptop. And good to know details to be aware for future use.

Dr. Raymond Ghin

05:36 21 Mar 25

5 stars for the team (special mention to Nigel and the tech boy .. unfortunately, I do have your name).To be honest, it didn't start well as they wanted to keep my PC (for keyboard replacement) for 2 weeks. Managed to sort out the logistics and resolved my problems within the one week.All ended good and well.

Hok Siong Wong

04:58 21 Mar 25

karen koh

03:01 21 Mar 25

Thank you Migel of his service.

ST Tsai

02:33 19 Mar 25

Super fast service providerGreat job guys

pink flowers

07:42 14 Mar 25

Gerald has been very helpful and professional. He gave good advice. I am very happy with the service.

Blur Sotong

02:29 13 Mar 25

rachel yong

09:18 12 Mar 25

I got my headphones after sending it for repair. its great. thanks Wayne!!

Abbas Djohan

04:32 04 Mar 25

Gerald , nice service is provided

Ramkumar A

10:48 28 Feb 25

Great support by the Gerald on follow up from start to end of repair for my Pixel 7 Pro.. Great hospitality from Start Shield..

G Swamy

05:12 28 Feb 25

Thanks gerald for the excellent service and answering all my questions

hidan

06:02 26 Feb 25

The phone is under extended warranty. The service is excellent . Thanks youGerald.

CF Yap

02:35 22 Feb 25

Good service gerald

Shandy Ng

01:38 22 Feb 25

Wayne and Gerald was very helpful. TQ

Ros Cheong

05:44 21 Feb 25

Haobin Li

09:37 19 Feb 25

Visit this service centre and attended by Gerald. Professional service and prompt reply upon questions . Thanks

Janey Shen

05:19 19 Feb 25

The experience was good and able to fix the issue before the committed time.

YS Goh

02:12 19 Feb 25

Gerald's service is very excellent, helpful n frienfly. Managed to solve my problems to his best ability.Thks

KC Lee

03:56 18 Feb 25

Staff are good and friendly. I recommend this Starshield.

Lhenz Kwok

09:09 08 Feb 25

Had a great experience with StarShield Warranty, thanks to Gerald, an ITE intern who went above and beyond in assisting me. He was diligent, knowledgeable, and handled everything with professionalism. It’s rare to see interns take their work so seriously, and he definitely deserves more opportunities.To Gerald’s lecturer: You have a dedicated and hardworking student who represents his school well. He has great potential, and I hope he gets the recognition he deserves.Overall, excellent service from StarShield, and I appreciate the effort Gerald put into helping me. Keep up the good work!

Ameer Ali

04:07 08 Feb 25

GeraldHe is friendly and explained to me the process of this repair that the hard disk is faulty and beyond repair. He also assured me that the faulty hard disk will be disposed together with allthe others faulty parts which Star Shield had accumulated. He also informed that Star Shield is a accredited company where information wills not be leaked out from the faulty hard disk. Thanks for the assurance. Good job.

Ng Ting Siong

07:31 06 Feb 25

Devika Kumarasamy

10:02 25 Jan 25

Great service and quick delivery by Gerald! Recommended

Chai Zi Liang

04:34 25 Jan 25

Just went to service my laptop at Star Shield and service was prompt and efficient by Gerald! 🙂

Janet Wan

08:31 24 Jan 25

fantastic customer service by gerald 🙂

jun terng

04:22 24 Jan 25

Staff member Gerald was extremely helpful and polite, throughout the entire 3.5 weeks, that was required to repair the laptop's keyboard. The Extended Warranty was extremely helpful and worth the initial investment 2 years ago, when I purchased the laptop. Something which would have cost me $300-$400, IF I had repaired externally, was covered FOC for me, once I sent the laptop to STAR Shield. Highly Recommended 🙂

Raj Kumar

06:24 23 Jan 25

Very professional and helpfulFriendly and approachableWayne is the person serving meVery customer oriented. I didn't book appointment but he still serves me.Really appreciate it

GL Tan

08:11 18 Jan 25

Very goods service

tay

03:52 17 Jan 25

Gerald is very patient and explain in details to all my queries professionally.

Edna Chia

04:54 15 Jan 25

Sericed by Gerald. Tip top and clear. Fully satisfied.

Haizat Jumadi

04:15 15 Jan 25

I am glad that to purchase the extended warranty, my laptop keyboard and touch pad was faulty after 3 years and were replaced with the new parts within 2 to 3 weeks despite there is holidays in between.

Wee Min Loy

03:10 14 Jan 25

Gerald is friendly and helpful

sk Loo

11:41 11 Jan 25

CK is very helpful and professional, efficient in his service!

evonne lim

03:07 28 Dec 24

Keok Ming Teng

09:43 11 Dec 24

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