Operating Hours

Hotline

Monday – Saturday, 10am – 7pm
Closed on Sundays & Public Holidays

Main Service Centre

Monday – Saturday, 11am – 7pm
Closed on Sundays & Public Holidays

Star Shield Service Locations (View Here)

11pm – 9.30pm Daily
Located within Challenger

Scam Prevention: SMS Sender ID Registration (SSIR)

From 31 January 2023, Star Shield will be adopting the new government Full SSIR Regime to officially register our SMS Sender ID.

The objective of the full SSIR regime is to help combat fake SMS sent by scammers. Official SMS sent out from Star Shield and our related brands will bear the following SMS Sender IDs / Identifiers:

• STARSHIELD
• Star_Shield
• iSupport
• InShield
• inCall

With the implementation of the SSIR regime, any SMS received relating to Star Shield matters from an SMS Sender ID / Identifier that is not listed above is not legitimate.

 Please call our hotline +65 6586 7788 or email to [email protected] should you require any clarification or assistance.