Brought my airpods for repair as I bought the extended warranty from them when Challenger was selling the service 2 years back. The staff, Nigel, who served me was polite and helpful.Prior appt is needed on the app and slots are readily available. I could make an appt for the next day.The only downside was that the repair time was a bit too long (2 weeks). Will update again on the repair status.

Hwee Aun Koh

02:33 29 Apr 25

Jason is very helpful and patient. Great service.

Larry Lim

02:03 26 Apr 25

I was served by Nigel, he was quite helpful and courteous, keep up the good job.

Jason Chan

07:15 25 Apr 25

Mr. Jason is very professional and very helpful. Plus knowledge.I really very happy and greatful to have him helping me.

Alvin Goh

04:34 24 Apr 25

everything was done pretty quickly and without a hassle ! good job jason !

yuzu

05:45 22 Apr 25

Very responsible — when issues cannot be resolved through email, they guide the customer directly to the service center and help us solve the problem.

Yuki Wang

07:55 15 Apr 25

Nigel- Speedy service, thanks

julius khoo

06:00 05 Apr 25

Nigel, was very helpful and knowledgeable with his work.Had a wonderful experience.Thank you, Nigel.

Adrain Hong

05:05 04 Apr 25

Nigel was very courteous and helpful.

Aari Sanu

09:43 02 Apr 25

I came here to solve issues with my laptop including charging, keyboard hardware problems and also blue screen issues. The staff here were fast and efficient, also friendly and patient with me. Good services from Nigel and Jerald who have helped me with these, thank you

Iko Rui

08:04 02 Apr 25

Star Shield technician, Nigel is very helpful and friendly. Great job!

P K Lim

07:54 02 Apr 25

Very great service from both Wayne &Gerald

Joyce Radjam

07:27 02 Apr 25

Superb service by Nigel!

jowil t

05:41 02 Apr 25

Cs Nigel very detail n helpful.

Ng Michael

03:22 02 Apr 25

"I had a fantastic experience, The service was excellent, and the staff was incredibly friendly and helpful. Thanks Nigel

Mathusuran Nair

02:07 02 Apr 25

Richard Wee

03:06 31 Mar 25

Wayne helped me in a quick and efficient manner

Mohamed Nijamudeen

06:28 28 Mar 25

I recently had to claim a warranty for my Shokz earpiece, and the process was smooth, thanks to Nigel's assistance. He was professional, helpful, and ensured everything was handled efficiently. The staff were also friendly and accommodating throughout the process. I highly recommend purchasing a warranty from Star Shield for your valuable electronic devices, as they provide excellent support and hassle-free service.

Kyaw Aung

06:36 27 Mar 25

Nigel good service.

Hui San Lai

04:08 25 Mar 25

Nigel good service and polite.

SCHL

03:18 25 Mar 25

Staff Nigel very helpful and explain what's been done.

Siang Tee Kee

02:56 25 Mar 25

Staff was friendly and patient with the explanation to my questions.Served by Nigel

Gavin Teoh Wei Tjiet

02:26 25 Mar 25

薇

05:27 22 Mar 25

Detailed and patient CS from Nigel!

Ivy Yue

04:04 22 Mar 25

Service given was very good. Just took very long to fix laptop.Nigel was very kind in giving info.

Shawar Ali

08:23 21 Mar 25

Nigel was helpful in explaining the issues with servicing my laptop. And good to know details to be aware for future use.

Dr. Raymond Ghin

05:36 21 Mar 25

5 stars for the team (special mention to Nigel and the tech boy .. unfortunately, I do have your name).To be honest, it didn't start well as they wanted to keep my PC (for keyboard replacement) for 2 weeks. Managed to sort out the logistics and resolved my problems within the one week.All ended good and well.

Hok Siong Wong

04:58 21 Mar 25

karen koh

03:01 21 Mar 25

Thank you Migel of his service.

ST Tsai

02:33 19 Mar 25

Super fast service providerGreat job guys

pink flowers

07:42 14 Mar 25

Gerald has been very helpful and professional. He gave good advice. I am very happy with the service.

Blur Sotong

02:29 13 Mar 25

rachel yong

09:18 12 Mar 25

I got my headphones after sending it for repair. its great. thanks Wayne!!

Abbas Djohan

04:32 04 Mar 25

Gerald , nice service is provided

Ramkumar A

10:48 28 Feb 25

Great support by the Gerald on follow up from start to end of repair for my Pixel 7 Pro.. Great hospitality from Start Shield..

G Swamy

05:12 28 Feb 25

Thanks gerald for the excellent service and answering all my questions

hidan

06:02 26 Feb 25

The phone is under extended warranty. The service is excellent . Thanks youGerald.

CF Yap

02:35 22 Feb 25

Good service gerald

Shandy Ng

01:38 22 Feb 25

Wayne and Gerald was very helpful. TQ

Ros Cheong

05:44 21 Feb 25

Haobin Li

09:37 19 Feb 25

Visit this service centre and attended by Gerald. Professional service and prompt reply upon questions . Thanks

Janey Shen

05:19 19 Feb 25

The experience was good and able to fix the issue before the committed time.

YS Goh

02:12 19 Feb 25

Gerald's service is very excellent, helpful n frienfly. Managed to solve my problems to his best ability.Thks

KC Lee

03:56 18 Feb 25

Staff are good and friendly. I recommend this Starshield.

Lhenz Kwok

09:09 08 Feb 25

Had a great experience with StarShield Warranty, thanks to Gerald, an ITE intern who went above and beyond in assisting me. He was diligent, knowledgeable, and handled everything with professionalism. It’s rare to see interns take their work so seriously, and he definitely deserves more opportunities.To Gerald’s lecturer: You have a dedicated and hardworking student who represents his school well. He has great potential, and I hope he gets the recognition he deserves.Overall, excellent service from StarShield, and I appreciate the effort Gerald put into helping me. Keep up the good work!

Ameer Ali

04:07 08 Feb 25

GeraldHe is friendly and explained to me the process of this repair that the hard disk is faulty and beyond repair. He also assured me that the faulty hard disk will be disposed together with allthe others faulty parts which Star Shield had accumulated. He also informed that Star Shield is a accredited company where information wills not be leaked out from the faulty hard disk. Thanks for the assurance. Good job.

Ng Ting Siong

07:31 06 Feb 25

Devika Kumarasamy

10:02 25 Jan 25

Great service and quick delivery by Gerald! Recommended

Chai Zi Liang

04:34 25 Jan 25

Just went to service my laptop at Star Shield and service was prompt and efficient by Gerald! 🙂

Janet Wan

08:31 24 Jan 25

fantastic customer service by gerald 🙂

jun terng

04:22 24 Jan 25

Staff member Gerald was extremely helpful and polite, throughout the entire 3.5 weeks, that was required to repair the laptop's keyboard. The Extended Warranty was extremely helpful and worth the initial investment 2 years ago, when I purchased the laptop. Something which would have cost me $300-$400, IF I had repaired externally, was covered FOC for me, once I sent the laptop to STAR Shield. Highly Recommended 🙂

Raj Kumar

06:24 23 Jan 25

Very professional and helpfulFriendly and approachableWayne is the person serving meVery customer oriented. I didn't book appointment but he still serves me.Really appreciate it

GL Tan

08:11 18 Jan 25

Very goods service

tay

03:52 17 Jan 25

Gerald is very patient and explain in details to all my queries professionally.

Edna Chia

04:54 15 Jan 25

Sericed by Gerald. Tip top and clear. Fully satisfied.

Haizat Jumadi

04:15 15 Jan 25

I am glad that to purchase the extended warranty, my laptop keyboard and touch pad was faulty after 3 years and were replaced with the new parts within 2 to 3 weeks despite there is holidays in between.

Wee Min Loy

03:10 14 Jan 25

Gerald is friendly and helpful

sk Loo

11:41 11 Jan 25

CK is very helpful and professional, efficient in his service!

evonne lim

03:07 28 Dec 24

Keok Ming Teng

09:43 11 Dec 24

Good service and customer experience from Wayne. Very friendly!

Ryan Lim

08:20 30 Nov 24

Hi Elan...thank you for your services. it was really helpful.

Shubhradeep Saha

05:08 30 Nov 24

Had Wayne helped me fixed my screen and my charging port with no issues at all. 5/5 satisfaction from me 🙂

Jia Jin Lam

09:59 29 Nov 24

Gerald good services for attending to my request.

beng hui aw

03:25 29 Nov 24

The customer service is polite, friendly and professional.Wayne

Andrew

06:58 28 Nov 24

Wayne was very helpful and friendly in troubleshooting the issues with my watch, and guiding me through the warranty process

Derek Tan

07:58 27 Nov 24

Laptop was under starshield warranty and lcd screen was spoilt. Good customer service and hassle free repair. Worth the extended warranty. Staff Wayne provided excellent service.

Bright Stock

07:03 26 Nov 24

Gerald

abdul hakkim ah

04:13 26 Nov 24

Sent my laptop in for servicing, service staff is very friendly and able to assist me in the process and explained in detail on the repairs.

Sarrah Hearts

07:00 23 Nov 24

Very good and fast customer service. Knowledgable staff and very friendly.

Bulaong Peter

10:23 22 Nov 24

Thank you Hwa Jun and Wayne for the prompt service and exceptional customer service . I'm very happy of how the company trained service team to be both helpful and considerate

THE TK DUDE

05:48 20 Nov 24

Staff Elan has been helpful and attentive to issues. Prompt service provided

Betty Siow

08:19 18 Nov 24

All services performed as promised in the contract amicably.

Lai Anthony

04:53 12 Nov 24

Timely updates and reminders. Good communication from staff and also portal to pay is convenient. Overall great experience when they still clean my laptop for me after repair

David Joshua Lee

04:00 12 Nov 24

Gerald is a friendly customer service staff.

Well Link Probusiness Service PL

10:47 11 Nov 24

Came to Star Shield at Rutherford today for my laptop repair, it is currently still under the Star Shield coverage as “extended warranty”. Gerald who is attending to me has been most helpful. He is arranging backup of my folders in the drive and also a complimentary temporary loan unit for my presentations during the repair period.

Joanne Kam Rotary D3310

08:05 11 Nov 24

Gerald has a responsive and friendly personality to get things done speedily.

Chan Boon Hwee

07:51 08 Nov 24

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