Career

Responsibilities:

To understand and review customers’ feedback to determine details of issues with the equipment
To diagnose the devices and provide a resolution by using diagnostic software and equipment
To provide advice to the customer concerning their device issues, and request approval for advanced repair or extra charges incurred if necessary
To inspect units for any cosmetic defects and exclusion clauses, and advise the customer accordingly
To disassemble and assemble equipment to examine parts, for wear or defects or for repairs
To repair the devices using specific tools and equipment
To analyze the functional performance of the devices after repairs have been carried out
To ensure that the devices that are repaired are serviced well so as to prevent unnecessary breakdowns or re-work
To meet the service quality standards and timelines set by the organization so to achieve customer satisfaction
Other duties as assigned by the supervisor

Ideal Skills & Requirements:

Minimum NITEC / Diploma in Computer Science / Information Technology, or equivalent
Minimum 1 year’s hands-on and working experience in a similar capacity
Must have the following skills: computer hardware and software troubleshooting, Computer Hardware Assembling and Disassembling, Testing and Diagnostic software
Must be able to speak, read and write English to communicate with English-speaking customers
Experience in mobile phone repairs would be advantageous
Candidates with no prior experience are welcomed as trainees, and a comprehensive traineeship program will be provided

Do you have what it takes to bring us to the next level?

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