Responsibilities:

• To understand and review customers’ feedback to determine details of issues with the equipment
• To diagnose the devices and provide a resolution by using diagnostic software and equipment
• To provide advice to the customer concerning their device issues, and request approval for advanced repair or extra charges incurred if necessary
• To inspect units for any cosmetic defects and exclusion clauses, and advise the customer accordingly
• To disassemble and assemble equipment to examine parts, for wear or defects or for repairs
• To repair the devices using specific tools and equipment
• To analyze the functional performance of the devices after repairs have been carried out
• To ensure that the devices that are repaired are serviced well so as to prevent unnecessary breakdowns or re-work
• To meet the service quality standards and timelines set by the organization so to achieve customer satisfaction
• Other duties as assigned by the supervisor

Do you have what it takes to bring us to the next level?

• Salary Range: $1,600 – $3,000 + applicable commission + Team Bonus
• Job Type: Part-Time and Full-Time
• Working Location: To be allocated accordingly
• Working Hours: 6-day Work Week (Tuesday-Sunday), 1PM-9PM

Ideal Skills & Requirements:

• Minimum NITEC / Diploma in Computer Science / Information Technology, or equivalent
• Minimum 1 year’s hands-on and working experience in a similar capacity
• Must have the following skills: computer hardware and software troubleshooting,
• Computer Hardware Assembling and Disassembling, Testing and Diagnostic software
• Must be able to speak, read and write English to communicate with English-speaking customers
• Experience in mobile phone repairs would be advantageous 
• Candidates with no prior experience are welcomed as trainees, and a comprehensive traineeship program will be provided