Collection Service
We understand that getting your device repaired can be a hassle, especially when you’re busy or unable to step out. That’s why we offer a convenient collection service to pick up your faulty devices right from your doorstep, ensuring a smooth and hassle-free repair experience.
Islandwide Pick-Up Service
Worried about stepping out of your house to get your devices repaired amidst the ongoing COVID-19 situation? We got you covered!
Simply give us a call and we will pick up your faulty devices for repair. Here at Star Shield, we only want to give the best to our customers. Stay Home and Stay Safe.
How it works?
1. DROP-OFF
Drop-off your laptop / mobile devices at any 25 participating Challenger stores islandwide.
2. DIAGNOSIS
We will pick up and diagnose your device.
3. ADVICE
We will contact you within 2 to 3 working days to advise on the device’s fault, cost and the time needed for repair.
4. COLLECTION
Your newly repaired device will be sent down to your preferred Star Shield outlet for collection & payment. (Additional charges are applicable for collection at Challenger stores without Star Shield outlets.)
1. Star Shield drop-off service is applicable for the general public.
2. Only Laptops and Mobile phones are eligible for the drop off & collection service.
3. Customers may drop off their devices at 25 Challenger stores drop off points (excluding 12 non-participating outlets listed below).
4. The non-participating Challenger outlets are: Bedok Mall, Seletar Mall, West Coast Plaza, West Gate, Aperia Mall, Jcube, Downtown East, Plaza Singapura, Yew Tee Point, Great World City, Bugis Junction (Level 3), Tampines Mall.
5. An evaluation/diagnostic fee $80 will be chargeable regardless irreparable.
6. The following are NOT covered under warranty repair – Cracked LCD, accidents, abuse, misuse, liquid, fire, improper ventilation and any damages resulting from wear and tear. New part replacement(s) will be charged accordingly.
7. All PAID hardware repairs for desktops and laptops come with a 6-months warranty unless stated otherwise. For all PAID hardware repairs for Mobile phones, iPads, Tablets and Printers, come with a 30-day warranty only.
8. Depending on the level of repair and availability of parts, repair may exceed the duration of 7-14 working days.
9. Company has the right to dispose of a repaired device without any recourse, if the item is unclaimed by the customer, 60 days after receiving the first notification to collect the item. Additionally, a storage fee of $5 per day will be charged for items not collected 14 days after receiving an SMS notification.
10. After repair, you may collect your device from our Star Shield stores or Main Office. A list of Star Shield stores within Challenger can be found here. Payment will be made upon collection of your device.
11. Star Shield Main Service Centre is located at 89 Science Park Drive, #01-10, The Rutherford Lobby C, Singapore 118261. We are open from Mon-Sat 11am-7pm, closed on Sundays and Public Holidays.
How it works?
1. Islandwide pickup service is available to the General Public.
2. Available for all residential areas, excluding industrial regions.
3. Eligible for Laptops, Desktop/PC and Mobile phones only.
4. Call Star Shield’s hotline at 6586 7788 to arrange for a courier pick-up.*
1. Star Shield Islandwide pick-up service is applicable for the General Public.
2. Islandwide pick-up service is available for all residential area, excluding industrial region.
3. Only Laptops, Desktop/PC and Mobile phones are eligible for the pick-up service.
4. Customers may call in to Star Shield’s hotline to arrange for a courier pick-up, subject to courier’s availability.
5. An evaluation/diagnostic fee $80 will be chargeable regardless irreparable. Courier charges 1-way will be from $25; 2-ways will be from $40
6. The following are NOT covered under warranty repair – Cracked LCD, accidents, abuse, misuse, liquid, fire, improper ventilation and any damages resulting from wear and tear. New part replacement(s) will be charged accordingly.
7. All PAID hardware repairs for desktops and laptops come with a 180-day warranty unless stated otherwise. For all PAID hardware repairs for Mobile phones, iPads and Tablets, come with a 30-day warranty only.
8. Depending on the level of repair and availability of parts, repair may exceed the duration of 7-14 working days.
9. Company has the right to dispose of a repaired device without any recourse, if the item is unclaimed by the customer, 60 days after receiving the first notification to collect the item. Additionally, a storage fee of $5 per day will be charged for items not collected 14 days after receiving an SMS notification.
10. After repair, you may collect your device from Star Shield Service Centre or request for courier to drop-off at your residential area.
11. Payment will be made upon collection of your device at our Star Shield stores and Service Centre. For drop-off at residential area, payment will have to be made via online prior to arranging courier.
12. Star Shield Main Service Centre is located at 38 Jalan Pemimpin, M38 #08-05, Singapore 577178. We are open from Tue – Sat 9.30am-7pm, closed on Mondays, Sundays and Public Holidays.
How it works?
1. Islandwide pickup service is available to the General Public.
2. We will then proceed to pick up your device.
3. After your device is newly repaired, we will deliver it back to you.
1. Star Shield Pick-Up & Drop-Off service is applicable to all Capitaland Tenants in Science Park 1.
2. Only Laptops and Mobile phones are eligible for this service.
3. Customers may call our hotline at 6586 7788 and schedule a pick-up time with us.
4. Customers may drop off their devices at our Main Office, we are located at 89 Science Park Drive, #01-10, The Rutherford Lobby C, Singapore 118261. We are open from Mon-Sat 11am to 7pm.
5. An $80 deposit (inclusive of service charge and repair fees) is applicable to all laptop repairs. A $40 deposit (inclusive of service charge and repair fees) is applicable to all mobile phone repair.
6. Full payment for the repair, less the deposit, will be made after the device has been repaired. We only accept Credit or Debit payment.
7. Depending on the level of repair and availability of parts, repair may exceed the duration of 7-14 working days.
8. All programmes organised by Star Shield are subjected to a set of terms and conditions, which we reserve the right to change without prior notice.