Frequently Asked Questions
Some of our frequent asked questions and answers
All of our plans extend your device’s warranty by up to a maximum of 5 years. If your manufacturer’s warranty is valid for 3 years, the Extended Warranty will only be valid for another 2 years.
You may visit any of our stores with your faulty device, or write in to us via email to submit a claim.
No, our Extended Warranty Plans do not cover water damages.
We are unable to provide software damage coverage at the moment. However, we are working towards the possibility of a software coverage in the near future.
You can still purchase a plan with us as long as you have not purchased your device for more than 6 months.
We will provide a 1-for-1 exchange of an equivalent device should we determine that your device is beyond economic repair. The device may be a new or refurbished unit equivalent to its performance and reliability based on availability.
Cosmetic damages are not covered in our warranty plans as they do not affect the functionality of the device.
Have further questions? Check out our FAQ page to clarify your doubts.
