Elite / Demo Extended Warranty

Accidents happen. Devices always breakdown at the worst possible moment. But don’t worry, Star Shield Elite Extended Warranty have got you covered. Get protected for 2 years under our comprehensive coverage beyond the standard manufacturer’s warranty exclusively at all Challenger stores island wide. Say no more to unexpected repair costs!

Our Coverage Benefits

Star Shield recognize that every individuals have different needs. Regardless where your technology needs are at, Star Shield extended warranty is able to provide a plan to meet your needs.

*Standard Extended Warranty has been ceased since May 2021.

¹ Loan Unit is only applicable to Notebooks.
² Cracked Screen Replacement is only applicable to Notebooks, Mobile Phones, Tablets and Fitness Trackers.
³ Fire and Flood at home, Theft at home with break-in. (Has ceased with effect from 1st May 2022)

* Excess fee repair applies for Microsoft products (Waive 2021 Jan). Elite Plan is available for purchase in Challenger stores or Hachi.Tech. Demo Plan comes without manufacturer warranty – 6 months coverage starting from device purchased date. (2021 Mar) For the full terms and conditions, click here.

Frequently Asked Questions

Some of our frequent asked questions and answers

All of our plans extend your device’s warranty by up to a maximum of 5 years. If your manufacturer’s warranty is valid for 3 years, the Extended Warranty will only be valid for another 2 years.

You may visit any of our stores with your faulty device, or write in to us via email to submit a claim. 

No, our Extended Warranty Plans do not cover water damages.

We are unable to provide software damage coverage at the moment. However, we are working towards the possibility of a software coverage in the near future.

You can still purchase a plan with us as long as you have not purchased your device for more than 6 months.

We will provide a 1-for-1 exchange of an equivalent device should we determine that your device is beyond economic repair. The device may be a new or refurbished unit equivalent to its performance and reliability based on availability.

Cosmetic damages are not covered in our warranty plans as they do not affect the functionality of the device.

Have further questions? Check out our FAQ page to clarify your doubts.

What our Extended Warranty Customers say?

The experience with the exchange of notebook was swift and easy. The plan offers a convenient and cost effective solution to buyers. Recommend purchasing the plan!


Very happy with the service, trust worthy star shield protection. Thanks to Star Shield.