Extended Warranty Household Plan
With the Star Shield Extended Warranty, you don’t have to worry about unexpected device breakdowns anymore. We’ve got you covered with repairs or replacements that your devices may require. Our skilled technicians will have your devices up and running in no time.
Household Coverage
Small Home Appliances, Cooking Hood and Hob, Fridge, Freezer, Dishwasher, Split System Air Con,
Air Treatment/Purifier Vacuum Cleaner, Washing Machine, Dryer, Oven, Microwaves.
Oven
Purifier
Appliances
Split System Air
Vacuum Cleaner
Washing Machine
Cooking Hob
Cooking Hood
Dishwasher
Freezer
Fridge
Microwaves
Our Coverage Benefits
Star Shield recognize that every individuals have different needs. Regardless where your technology needs are at, Star Shield extended warranty is able to provide a plan to meet your needs.
*Standard Extended Warranty has been ceased since May 2021.
SERVICE COVERAGE
HOUSEHOLD PLAN
| 1-Time Warranty Ownership Transfer |
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| 1-to-1 Exchange (Beyond Repair) |
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| Replacement Parts |
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| Service Labour |
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| Diagnostic Service |
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| Over the Phone Technical Support |
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| Priority Repair |
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| 1-Time Fire, Theft and Flood Replacement ➊ |
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| Power Surge Protection |
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| Number of Time Claimable |
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| Coverage Value |
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| Excess Fees (per Repair Service) |
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| Coverage Duration |
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➊ Fire, Flood, Theft must be at home with break-in. (Has ceased with effect from 1st May 2022) Onsite service charges from $50 applies for bulky items. Household Plan is only eligible for purchase online. This plan can only be purchased with at least 1 – 3 years of manufacturer warranty and within 6 months from the device purchased date. For the full terms and conditions, click here. |
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What do Extended WarrantyPlans mean?
An extended warranty plan is an extra protection plan that is bought after the manufacturer’s warranty. It preserves your electronics in the sense that they shield them from occurrences such as break down, repair services, and parts Installation. This means that our extended warranty services cover your devices for longer than manufacturer’s warranty, offered to avoid the cost of repairing and replacing devices when they fail.
Whether you are planning to get a new gadget or are requiring insurance for your existing gadget, our extended warranty electronics plans are created for you. When you go for Star Shield, you can be guaranteed of our protection for your valuable electronics in terms of reliable and affordable plans.
Wondering why people should opt to buy Extended Warranty?
As seen today, devices are made durable to be used for several years but, sometimes you find specific problems emerging after the warranty period of the manufacturer. That is where the extended warranty steps in to help you protect your investment in case mishap happens. Our plans give you extra peace of mind because we agree to fix or cover any damages that are not covered under the warranty and could run you up hundreds of dollars.
Our extended warranty plans are fairly flexible in that they can be used on anything from mobile phones, tablets and many more electronic devices. This makes it easier for you to enjoy the best possible coverage available at the best possible prices so that in the event any devices are damages they can be repaired or replaced without much fuss.
What Our Customers Love About US
Nigel good service.
Hui San Lai
04:08 25 Mar 25
Nigel good service and polite.
SCHL
03:18 25 Mar 25
Staff Nigel very helpful and explain what's been done.
Siang Tee Kee
02:56 25 Mar 25
Staff was friendly and patient with the explanation to my questions.Served by Nigel
Gavin Teoh Wei Tjiet
02:26 25 Mar 25
薇
05:27 22 Mar 25
Detailed and patient CS from Nigel!
Ivy Yue
04:04 22 Mar 25
Service given was very good. Just took very long to fix laptop.Nigel was very kind in giving info.
Shawar Ali
08:23 21 Mar 25
Nigel was helpful in explaining the issues with servicing my laptop. And good to know details to be aware for future use.
Dr. Raymond Ghin
05:36 21 Mar 25
5 stars for the team (special mention to Nigel and the tech boy .. unfortunately, I do have your name).To be honest, it didn't start well as they wanted to keep my PC (for keyboard replacement) for 2 weeks. Managed to sort out the logistics and resolved my problems within the one week.All ended good and well.
Hok Siong Wong
04:58 21 Mar 25
karen koh
03:01 21 Mar 25
Thank you Migel of his service.
ST Tsai
02:33 19 Mar 25
After the service got the product with in schedule time what they mentioned.
Karthi S
10:44 18 Mar 25
Gerald was the one who attended to me, and was really friendly and helpful in explaining the details.
Lau Zhengfong
09:33 14 Mar 25
Super fast service providerGreat job guys
pink flowers
07:42 14 Mar 25
I find the repair time to be quite long. However, the staff, Gerald has been actively helping to make arrangement.
Kyle ID
05:30 14 Mar 25
Gerald has been very helpful and professional. He gave good advice. I am very happy with the service.
Blur Sotong
02:29 13 Mar 25
rachel yong
09:18 12 Mar 25
Never again will i use this service, even with the extended warranty, the offer was to have a used, lower model item, or practically forcing me to pay $25 for a new item. Minimally i would expect a repair or new replacement. The first word out of service agent is to pay if it cannot be repaired. What is the sense of insurance since i can buy the replacement item online for a bit more. They also require using their app just to make appointments to collect and making two trips down to the service centre.
krispy beh
03:25 07 Mar 25
I got my headphones after sending it for repair. its great. thanks Wayne!!
Abbas Djohan
04:32 04 Mar 25
Gerald , nice service is provided
Ramkumar A
10:48 28 Feb 25
Great support by the Gerald on follow up from start to end of repair for my Pixel 7 Pro.. Great hospitality from Start Shield..
G Swamy
05:12 28 Feb 25
Thanks gerald for the excellent service and answering all my questions
hidan
06:02 26 Feb 25
Gerald fixed. My laptop internal screen issues.. Thanks Gerald
Saju Mulakkal
08:51 22 Feb 25
The phone is under extended warranty. The service is excellent . Thanks youGerald.
CF Yap
02:35 22 Feb 25
Good service gerald
Shandy Ng
01:38 22 Feb 25
Wayne and Gerald was very helpful. TQ
Ros Cheong
05:44 21 Feb 25
Haobin Li
09:37 19 Feb 25
Visit this service centre and attended by Gerald. Professional service and prompt reply upon questions . Thanks
Janey Shen
05:19 19 Feb 25
The experience was good and able to fix the issue before the committed time.
YS Goh
02:12 19 Feb 25
Gerald's service is very excellent, helpful n frienfly. Managed to solve my problems to his best ability.Thks
KC Lee
03:56 18 Feb 25
Staff are good and friendly. I recommend this Starshield.
Lhenz Kwok
09:09 08 Feb 25
Had a great experience with StarShield Warranty, thanks to Gerald, an ITE intern who went above and beyond in assisting me. He was diligent, knowledgeable, and handled everything with professionalism. It’s rare to see interns take their work so seriously, and he definitely deserves more opportunities.To Gerald’s lecturer: You have a dedicated and hardworking student who represents his school well. He has great potential, and I hope he gets the recognition he deserves.Overall, excellent service from StarShield, and I appreciate the effort Gerald put into helping me. Keep up the good work!
Ameer Ali
04:07 08 Feb 25
GeraldHe is friendly and explained to me the process of this repair that the hard disk is faulty and beyond repair. He also assured me that the faulty hard disk will be disposed together with allthe others faulty parts which Star Shield had accumulated. He also informed that Star Shield is a accredited company where information wills not be leaked out from the faulty hard disk. Thanks for the assurance. Good job.
Ng Ting Siong
07:31 06 Feb 25
Gerald has been a very parient personnel, answer all queries professionally. Only setback is that it takes too long.
Tham Kok Ying
05:10 06 Feb 25
Devika Kumarasamy
10:02 25 Jan 25
Great service and quick delivery by Gerald! Recommended
Chai Zi Liang
04:34 25 Jan 25
sook yue ting
08:45 24 Jan 25
Just went to service my laptop at Star Shield and service was prompt and efficient by Gerald! 🙂
Janet Wan
08:31 24 Jan 25
fantastic customer service by gerald 🙂
jun terng
04:22 24 Jan 25
Staff member Gerald was extremely helpful and polite, throughout the entire 3.5 weeks, that was required to repair the laptop's keyboard. The Extended Warranty was extremely helpful and worth the initial investment 2 years ago, when I purchased the laptop. Something which would have cost me $300-$400, IF I had repaired externally, was covered FOC for me, once I sent the laptop to STAR Shield. Highly Recommended 🙂
Raj Kumar
06:24 23 Jan 25
Very professional and helpfulFriendly and approachableWayne is the person serving meVery customer oriented. I didn't book appointment but he still serves me.Really appreciate it
GL Tan
08:11 18 Jan 25
Very goods service
tay
03:52 17 Jan 25
Gerald is very patient and explain in details to all my queries professionally.
Edna Chia
04:54 15 Jan 25
Sericed by Gerald. Tip top and clear. Fully satisfied.
Haizat Jumadi
04:15 15 Jan 25
I am glad that to purchase the extended warranty, my laptop keyboard and touch pad was faulty after 3 years and were replaced with the new parts within 2 to 3 weeks despite there is holidays in between.
Wee Min Loy
03:10 14 Jan 25
Gerald is friendly and helpful
sk Loo
11:41 11 Jan 25
This is one of the worst experience I had to go through with regards to warranty. Had my phone sent in for repair about 2 months ago due to phone screen issue. Call in 2 weeks after and told me that my phone is fixed and ready for collection. Came by the next day and realised the phone was still not fixed. Asked me to wait for their call again. Waited for another 3-4 weeks. Called in to check about the status. They said they will expertide the matters and is waiting for management approval. And now another 2 weeks has passed. Yet I still not gotten their follow up. Please contact me ASAP. My patient has already reached the limit.
Daryl Tan
04:39 06 Jan 25
CK is very helpful and professional, efficient in his service!
evonne lim
03:07 28 Dec 24
Keok Ming Teng
09:43 11 Dec 24
Good service and customer experience from Wayne. Very friendly!
Ryan Lim
08:20 30 Nov 24
Hi Elan...thank you for your services. it was really helpful.
Shubhradeep Saha
05:08 30 Nov 24
Had Wayne helped me fixed my screen and my charging port with no issues at all. 5/5 satisfaction from me 🙂
Jia Jin Lam
09:59 29 Nov 24
Gerald good services for attending to my request.
beng hui aw
03:25 29 Nov 24
The customer service is polite, friendly and professional.Wayne
Andrew
06:58 28 Nov 24
Wayne was very helpful and friendly in troubleshooting the issues with my watch, and guiding me through the warranty process
Derek Tan
07:58 27 Nov 24
Laptop was under starshield warranty and lcd screen was spoilt. Good customer service and hassle free repair. Worth the extended warranty. Staff Wayne provided excellent service.
Bright Stock
07:03 26 Nov 24
Gerald
abdul hakkim ah
04:13 26 Nov 24
Sent my laptop in for servicing, service staff is very friendly and able to assist me in the process and explained in detail on the repairs.
Sarrah Hearts
07:00 23 Nov 24
Very good and fast customer service. Knowledgable staff and very friendly.
Bulaong Peter
10:23 22 Nov 24
Thank you Hwa Jun and Wayne for the prompt service and exceptional customer service . I'm very happy of how the company trained service team to be both helpful and considerate
THE TK DUDE
05:48 20 Nov 24
Staff Elan has been helpful and attentive to issues. Prompt service provided
Betty Siow
08:19 18 Nov 24
Do not purchase their warranty!! Purchased their extended 2 year warranty for my Google pixel 7 thru challenger and when I tried to claim for warranty when my LCD screen failed, I was informed that they require 1-2 weeks to fix it. Who can accept without phone for even 1 week?!! I forgo the warranty and went to a handphone repair shop to replace it in less than 1hr. Will never buy from them again!! What a scam company
222terabyte
10:55 14 Nov 24
The shop doesn’t help at all. Worst experience ever
apeksha nahar
07:48 12 Nov 24
All services performed as promised in the contract amicably.
Lai Anthony
04:53 12 Nov 24
Timely updates and reminders. Good communication from staff and also portal to pay is convenient. Overall great experience when they still clean my laptop for me after repair
David Joshua Lee
04:00 12 Nov 24
Gerald is a friendly customer service staff.
Well Link Probusiness Service PL
10:47 11 Nov 24
Came to Star Shield at Rutherford today for my laptop repair, it is currently still under the Star Shield coverage as “extended warranty”. Gerald who is attending to me has been most helpful. He is arranging backup of my folders in the drive and also a complimentary temporary loan unit for my presentations during the repair period.
Joanne Kam Rotary D3310
08:05 11 Nov 24
Gerald has a responsive and friendly personality to get things done speedily.
Chan Boon Hwee
07:51 08 Nov 24
No comment
dinobb 37
05:33 08 Nov 24
Very happy with the service for my faulty laptop. GERALD explain everything clearly and was really very helpful. No regrets having purchased the extended warranty. Thank u!
ekhsan khalil
09:02 05 Nov 24
Service personnel is very friendly and helpful with my case.
Syafiq Rapngai
07:30 02 Nov 24
Collected my replacement earbuds at Star Shield, RutherFord. Gerald assisted me and he was very professional. Thank you, Gerald.
Ng Kian Hiong
10:11 01 Nov 24
Was helped by Gerald and Elan who were very helpful with my queries. Thank you!
Yixin L
09:32 01 Nov 24
Excellent work
Yuvaraj Kalaivani
07:56 30 Oct 24
YH Lee
05:32 30 Oct 24
Wayne is Friendly and excellent service. Then, explain about the waranty of star shield.
Yae Thura
08:59 28 Oct 24
I have good experiences when My i ph 13promax screen error.One man Wayne help me alot to recover my ph.
Knight rain
08:58 28 Oct 24
Service was good, calls and emails are answered. I had to send the motherboard to be replaced twice but they didn't delete any data.
Shaun Tim Manba
06:38 28 Oct 24
raj raja
06:23 28 Oct 24
Tracy Chen
04:41 28 Oct 24
Recently had my laptop repaired here, and the staff was extremely helpful. Would definitely come back again for repairs.
terence seah
14:04 26 Oct 24
Okay
john basha akbar basha
05:35 26 Oct 24
Very detailed, very friendly n helpful. Pleasure to deal with this company. Thank you Wayne for all these.
See Siong Tan
03:24 26 Oct 24
Sent my laptop for repair. Helped by Wayne. Fast & efficient process overall, including speedy follow-up. They charge $80 evaluation fee which is offset against the final repair/replacement bill (I replaced my busted SSD).
Jack Sung
13:36 25 Oct 24
Excellent service by Elan.
Dayal Gamage
08:09 25 Oct 24
Gerald serve me well and was very patient and polite. The service here is awesome and highly recommend this place.
d
06:11 24 Oct 24
Yi Yinn Lee
03:26 24 Oct 24
Service was fast and straightforward.
Ardon Low
08:09 21 Oct 24
Good customer service. Extremely patient and explained everything in detail. Highly recommend
Yu Den
06:26 21 Oct 24
Service was fast. The personnel took note of the laptop issues and also help to update laptop particulars into the system. I was briefed well on the terms and conditions. Getting a loan laptop is another plus point since the waiting period could be up to 1 month.
Karen Yeoh
04:22 21 Oct 24
Very attentive and friendly staff. The technician, Wayne is very helpful & knowledgeable.
Romee Bin Ramli
03:28 21 Oct 24
H Nrl
09:28 19 Oct 24
Staff were quick, effective and had great customer service.
Brenda Ng
05:23 19 Oct 24
Awesome service here
GARY OH
04:09 19 Oct 24
Thank you, Kong, for the superb job in fixing our laptop and making sure it got cleaned up. Much appreciated!
Xiao Long Bao
03:51 12 Oct 24
Toh Poh huat
03:01 11 Oct 24
Moral of the story, Never purchase Starshield Warranty.Recently brought in my JBL earbuds for warranty work (still within warranty) on a battery issue with the left earbuds not charging and/or not holding charge. Without even conducting checks the service people at the counter immediately told me that the battery issue was "not covered" by my warranty and that repairs was not available as JBL do not provide battery replacement services.Abit let down, I then asked what about the one-to-one replacement, they mentioned that if the cost is below a specified amount ($100) a replacement was not possible and that I would have to bear the cost of the charges. Still, I booked in the earbuds for them to give a once over of the product in hopes that an unrepairable earbuds set could be replaced/repaired.The next week I received a call from the centre asking to pick up my device as the issue was a battery issue and could not be covered. Frustrated, I headed over to science park to pick up my device, on the way there I decided to do some research on the brand and it's terms mainly acts or items that were not covered by Warranty and it shocked me to an extent under no.6 " expulsions" almost every aspect was not covered by warranty.At this point I was even more vexed as I had purchased an extended warranty on a very laptop for $200 by guess who? Starshield. Even worse is the fact that Starshield push extended warranties in big retailers such as Harvey Norman and Challenger, so think of the amount of people being possibly cheated/scammed.Upon reaching the outlet at science park the person whom returned my earbuds had the audacity to tell me "it still works" and my warranty (which was completely useless) was still valid.I hope the upper management/owners of this brand/company are reading this. From some of the previous reviews since last year,you got so far cheating people and eventually your luck will run out.That's all I have to say, as of now I'm staying far away from local retailers and Starshield sg. The next time a sleazy salesman tries to sell you on an extended warranty, they dont care about customer service or your product, only their paycheck.
Shafiq Iqbal
16:21 09 Oct 24
Gerald - very friendly and kind staff who helped us with proper instructions!Process was quick and laptop works well too.
San Ohnmar
10:04 05 Oct 24
Very efficient.. staff are friendly and informative.
Vs
09:32 05 Oct 24
Very efficient service from Gerald, would come back here again
Desolation Sol
07:57 05 Oct 24