Extended Warranty Lite Plan
With the Star Shield Extended Warranty, you don’t have to worry about unexpected device breakdowns anymore. We’ve got you covered with repairs or replacements that your devices may require. Our skilled technicians will have your devices up and running in no time.
Our Product Coverage
Desktop
Laptop
Our Coverage Benefits
We recognize that different businesses and individuals have different needs. For some, the future is uncertain, and their technology needs could change dramatically, while others are more established and stable. Regardless of where you are at, we can provide a technology solution to meet your needs.
*Standard Extended Warranty has been ceased since May 2021.
SERVICE COVERAGE
LITE PLAN
PREMIUM PLAN
ELITE PLAN
| Replacement Parts |
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| Service Labour |
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| Diagnostic Service |
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| Cleaning Service |
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| Over the Phone Technical Support |
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| 1-Time Cracked Screen Replacement |
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| Digital Warranty Record |
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| Priority Repair |
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| 1-to-1 Exchange (Beyond Repair) |
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| Loan Units (Subjected to availability for laptops only) ➊ |
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| 1-Time Cracked Screen Replacement ➋ |
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| 1-Time Fire, Theft and Flood Replacement ➌ |
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| Power Surge Protection |
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| Number of Time Claimable | 1 | Unlimited till coverage value | |
| Coverage Value | 50% | 100% | |
| Excess Fees (per Repair Service) | 20% | NO Excess* | |
| Coverage Duration | 6 Months | 12 Months | |
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➊ Loan Unit is only applicable to Notebooks. Elite Plan is only available to Challenger ValueClub members for purchase in Challenger stores or Hachi.Tech. For the full terms and conditions, click here. |
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What do Extended Warranty Plans mean?
An extended warranty plan is an extra protection plan that is bought after the manufacturer’s warranty. It preserves your electronics in the sense that they shield them from occurrences such as break down, repair services, and parts Installation. This means that our extended warranty services cover your devices for longer than manufacturer’s warranty, offered to avoid the cost of repairing and replacing devices when they fail.
Whether you are planning to get a new gadget or are requiring insurance for your existing gadget, our extended warranty electronics plans are created for you. When you go for Star Shield, you can be guaranteed of our protection for your valuable electronics in terms of reliable and affordable plans.
Wondering why people should opt to buy Extended Warranty?
As seen today, devices are made durable to be used for several years but, sometimes you find specific problems emerging after the warranty period of the manufacturer. That is where the extended warranty steps in to help you protect your investment in case mishap happens. Our plans give you extra peace of mind because we agree to fix or cover any damages that are not covered under the warranty and could run you up hundreds of dollars.
Our extended warranty plans are fairly flexible in that they can be used on anything from mobile phones, tablets and many more electronic devices. This makes it easier for you to enjoy the best possible coverage available at the best possible prices so that in the event any devices are damages they can be repaired or replaced without much fuss.
What our customers love about us
Jason is a very help and kind staff. Kudos to him!
Justin Choo
09:56 27 May 25
Nigel has explained to me clearly on the hp issue. He is so friendly.
Pei Pei
10:02 23 May 25
Md Hadi
10:55 21 May 25
Good sales service
Julian Teh
05:34 20 May 25
Nigel is the guy serving me.. excellent service provided
simon teh
03:06 16 May 25
Fast and prompt serviceHelpful too
Angeline Ee
13:12 15 May 25
Jason provided outstanding customer service !
Kevin C
06:07 14 May 25
Very good service by Nigel.
Xinzhi Qi
04:54 13 May 25
Nigel was very friendly and explained the repair works done on my laptop very throughly.
H Z
06:46 09 May 25
Nigel - Good service n explained the details on coverage. He convinced me to buy extension of warranty.
Nana Chan
06:33 09 May 25
Attended by Nigel, great service and address all my concerns
Lenard Kek
05:20 09 May 25
Nigel is very helpful in explaining what has been serviced / replaced for mu laptop.
Joel Tan
03:26 09 May 25
Good service. Thanks Nigell
kaguten sg
07:45 08 May 25
Jason is patient and walk through the repair processes in great detail.
Veronica Tan
01:55 08 May 25
Attended by nigel. Quick and smooth flow
Chris
06:09 06 May 25
Technician that served me is Nigel. Good experience.
Amelia Tay
05:23 02 May 25
Nigel - Good service. Answered all my questions
ktc wee
04:06 02 May 25
Attend by Jason Gun on 30 Apr 2025, was helpful and efficient.TQ for your service.
Lynda MJ
05:46 30 Apr 25
Was served by Jason, bro was kind and explained everything clearly
Melvin ang
10:29 29 Apr 25
Staff: NigelFriendly and very informative 😭👍🏻
Biubiuz
04:09 29 Apr 25
Send my laptop for repair at this location on 29/04/25 11.30pm. Was served by Nigel and was very satisfied with the experience.
Dennis Tan
03:47 29 Apr 25
Brought my airpods for repair as I bought the extended warranty from them when Challenger was selling the service 2 years back. The staff, Nigel, who served me was polite and helpful.Prior appt is needed on the app and slots are readily available. I could make an appt for the next day.The only downside was that the repair time was a bit too long (2 weeks). Will update again on the repair status.
Hwee Aun Koh
02:33 29 Apr 25
Reyvier is helpful
Shirlyn Sim
08:50 26 Apr 25
Jason is very helpful and patient. Great service.
Larry Lim
02:03 26 Apr 25
I was served by Nigel, he was quite helpful and courteous, keep up the good job.
Jason Chan
07:15 25 Apr 25
bad experience, they do not really help and don't take ownership of their mistakes. I came to get my new laptop screen repaired because it was popping out which caused my screen to get cracked then they wanted to charge me. before that, I even emailed them asking if I could cover my laptop screen issue under the warranty but they only replied with saying Booking of appointments are all done online on the app which basically did not answer my question. worst warranty company I've worked with so far
Sai Krishna
10:31 24 Apr 25
Mr. Jason is very professional and very helpful. Plus knowledge.I really very happy and greatful to have him helping me.
Alvin Goh
04:34 24 Apr 25
everything was done pretty quickly and without a hassle ! good job jason !
yuzu
05:45 22 Apr 25
Good service but inconvenient location
KH
16:48 15 Apr 25
Very responsible — when issues cannot be resolved through email, they guide the customer directly to the service center and help us solve the problem.
Yuki Wang
07:55 15 Apr 25
Gerald was the one who attended to me, and was really friendly and helpful in explaining the details.(Update 3 weeks later)Had to follow up due to a slight issue with the repair. Was attended by Nigel this time, who was also friendly and helpful.(Update 2 weeks later)Issue has relapsed again and I am getting deeply frustrated. Changing my rating as the problem has not been fixed.
Lau Zhengfong
12:07 13 Apr 25
Nigel- Speedy service, thanks
julius khoo
06:00 05 Apr 25
Nigel, was very helpful and knowledgeable with his work.Had a wonderful experience.Thank you, Nigel.
Adrain Hong
05:05 04 Apr 25
Service is extremely poor. Took 2 weeks to acknowledge receipt of item for repair. They then needed another 2 more weeks to get the parts. In total , they needed 1 month to diagnose and get the parts. This is excluding the time they needed to fix up the parts. Not recommended to buy extended warranty of computers and laptops with Star Shield.
Thomas Foo
15:21 02 Apr 25
Nigel was very courteous and helpful.
Aari Sanu
09:43 02 Apr 25
I came here to solve issues with my laptop including charging, keyboard hardware problems and also blue screen issues. The staff here were fast and efficient, also friendly and patient with me. Good services from Nigel and Jerald who have helped me with these, thank you
Iko Rui
08:04 02 Apr 25
Star Shield technician, Nigel is very helpful and friendly. Great job!
P K Lim
07:54 02 Apr 25
Very great service from both Wayne &Gerald
Joyce Radjam
07:27 02 Apr 25
Superb service by Nigel!
jowil t
05:41 02 Apr 25
Cs Nigel very detail n helpful.
Ng Michael
03:22 02 Apr 25
"I had a fantastic experience, The service was excellent, and the staff was incredibly friendly and helpful. Thanks Nigel
Mathusuran Nair
02:07 02 Apr 25
Richard Wee
03:06 31 Mar 25
Wayne helped me in a quick and efficient manner
Mohamed Nijamudeen
06:28 28 Mar 25
I recently had to claim a warranty for my Shokz earpiece, and the process was smooth, thanks to Nigel's assistance. He was professional, helpful, and ensured everything was handled efficiently. The staff were also friendly and accommodating throughout the process. I highly recommend purchasing a warranty from Star Shield for your valuable electronic devices, as they provide excellent support and hassle-free service.
Kyaw Aung
06:36 27 Mar 25
Came to get a warranty for replacement of cracked screen and blue screen issues and was informed they’ll look into said issues. Came back 2 weeks later and they said the blue screen error was due to the cracked screen, how is that even possible. Not sure if back end is lazy or simply just doesn’t care. Horrendous. At least the servicing agent (Nigel) seemed nice -,-
Teo Hong Zheng
09:19 25 Mar 25
Nigel good service.
Hui San Lai
04:08 25 Mar 25
Nigel good service and polite.
SCHL
03:18 25 Mar 25
Staff Nigel very helpful and explain what's been done.
Siang Tee Kee
02:56 25 Mar 25
Staff was friendly and patient with the explanation to my questions.Served by Nigel
Gavin Teoh Wei Tjiet
02:26 25 Mar 25
薇
05:27 22 Mar 25
Detailed and patient CS from Nigel!
Ivy Yue
04:04 22 Mar 25
Service given was very good. Just took very long to fix laptop.Nigel was very kind in giving info.
Shawar Ali
08:23 21 Mar 25
Nigel was helpful in explaining the issues with servicing my laptop. And good to know details to be aware for future use.
Dr. Raymond Ghin
05:36 21 Mar 25
5 stars for the team (special mention to Nigel and the tech boy .. unfortunately, I do have your name).To be honest, it didn't start well as they wanted to keep my PC (for keyboard replacement) for 2 weeks. Managed to sort out the logistics and resolved my problems within the one week.All ended good and well.
Hok Siong Wong
04:58 21 Mar 25
karen koh
03:01 21 Mar 25
Thank you Migel of his service.
ST Tsai
02:33 19 Mar 25
After the service got the product with in schedule time what they mentioned.
Karthi S
10:44 18 Mar 25
Super fast service providerGreat job guys
pink flowers
07:42 14 Mar 25
I find the repair time to be quite long. However, the staff, Gerald has been actively helping to make arrangement.
Kyle ID
05:30 14 Mar 25
Gerald has been very helpful and professional. He gave good advice. I am very happy with the service.
Blur Sotong
02:29 13 Mar 25
rachel yong
09:18 12 Mar 25
Never again will i use this service, even with the extended warranty, the offer was to have a used, lower model item, or practically forcing me to pay $25 for a new item. Minimally i would expect a repair or new replacement. The first word out of service agent is to pay if it cannot be repaired. What is the sense of insurance since i can buy the replacement item online for a bit more. They also require using their app just to make appointments to collect and making two trips down to the service centre.
krispy beh
03:25 07 Mar 25
I got my headphones after sending it for repair. its great. thanks Wayne!!
Abbas Djohan
04:32 04 Mar 25
Gerald , nice service is provided
Ramkumar A
10:48 28 Feb 25
Great support by the Gerald on follow up from start to end of repair for my Pixel 7 Pro.. Great hospitality from Start Shield..
G Swamy
05:12 28 Feb 25
Thanks gerald for the excellent service and answering all my questions
hidan
06:02 26 Feb 25
Gerald fixed. My laptop internal screen issues.. Thanks Gerald
Saju Mulakkal
08:51 22 Feb 25
The phone is under extended warranty. The service is excellent . Thanks youGerald.
CF Yap
02:35 22 Feb 25
Good service gerald
Shandy Ng
01:38 22 Feb 25
Wayne and Gerald was very helpful. TQ
Ros Cheong
05:44 21 Feb 25
Haobin Li
09:37 19 Feb 25
Visit this service centre and attended by Gerald. Professional service and prompt reply upon questions . Thanks
Janey Shen
05:19 19 Feb 25
The experience was good and able to fix the issue before the committed time.
YS Goh
02:12 19 Feb 25
Gerald's service is very excellent, helpful n frienfly. Managed to solve my problems to his best ability.Thks
KC Lee
03:56 18 Feb 25
Staff are good and friendly. I recommend this Starshield.
Lhenz Kwok
09:09 08 Feb 25
Had a great experience with StarShield Warranty, thanks to Gerald, an ITE intern who went above and beyond in assisting me. He was diligent, knowledgeable, and handled everything with professionalism. It’s rare to see interns take their work so seriously, and he definitely deserves more opportunities.To Gerald’s lecturer: You have a dedicated and hardworking student who represents his school well. He has great potential, and I hope he gets the recognition he deserves.Overall, excellent service from StarShield, and I appreciate the effort Gerald put into helping me. Keep up the good work!
Ameer Ali
04:07 08 Feb 25
GeraldHe is friendly and explained to me the process of this repair that the hard disk is faulty and beyond repair. He also assured me that the faulty hard disk will be disposed together with allthe others faulty parts which Star Shield had accumulated. He also informed that Star Shield is a accredited company where information wills not be leaked out from the faulty hard disk. Thanks for the assurance. Good job.
Ng Ting Siong
07:31 06 Feb 25
Gerald has been a very parient personnel, answer all queries professionally. Only setback is that it takes too long.
Tham Kok Ying
05:10 06 Feb 25
Devika Kumarasamy
10:02 25 Jan 25
Great service and quick delivery by Gerald! Recommended
Chai Zi Liang
04:34 25 Jan 25
sook yue ting
08:45 24 Jan 25
Just went to service my laptop at Star Shield and service was prompt and efficient by Gerald! 🙂
Janet Wan
08:31 24 Jan 25
fantastic customer service by gerald 🙂
jun terng
04:22 24 Jan 25
Staff member Gerald was extremely helpful and polite, throughout the entire 3.5 weeks, that was required to repair the laptop's keyboard. The Extended Warranty was extremely helpful and worth the initial investment 2 years ago, when I purchased the laptop. Something which would have cost me $300-$400, IF I had repaired externally, was covered FOC for me, once I sent the laptop to STAR Shield. Highly Recommended 🙂
Raj Kumar
06:24 23 Jan 25
Very professional and helpfulFriendly and approachableWayne is the person serving meVery customer oriented. I didn't book appointment but he still serves me.Really appreciate it
GL Tan
08:11 18 Jan 25
Very goods service
tay
03:52 17 Jan 25
Gerald is very patient and explain in details to all my queries professionally.
Edna Chia
04:54 15 Jan 25
Sericed by Gerald. Tip top and clear. Fully satisfied.
Haizat Jumadi
04:15 15 Jan 25
I am glad that to purchase the extended warranty, my laptop keyboard and touch pad was faulty after 3 years and were replaced with the new parts within 2 to 3 weeks despite there is holidays in between.
Wee Min Loy
03:10 14 Jan 25
Gerald is friendly and helpful
sk Loo
11:41 11 Jan 25
This is one of the worst experience I had to go through with regards to warranty. Had my phone sent in for repair about 2 months ago due to phone screen issue. Call in 2 weeks after and told me that my phone is fixed and ready for collection. Came by the next day and realised the phone was still not fixed. Asked me to wait for their call again. Waited for another 3-4 weeks. Called in to check about the status. They said they will expertide the matters and is waiting for management approval. And now another 2 weeks has passed. Yet I still not gotten their follow up. Please contact me ASAP. My patient has already reached the limit.
Daryl Tan
04:39 06 Jan 25
CK is very helpful and professional, efficient in his service!
evonne lim
03:07 28 Dec 24
Keok Ming Teng
09:43 11 Dec 24
Good service and customer experience from Wayne. Very friendly!
Ryan Lim
08:20 30 Nov 24
Hi Elan...thank you for your services. it was really helpful.
Shubhradeep Saha
05:08 30 Nov 24
Had Wayne helped me fixed my screen and my charging port with no issues at all. 5/5 satisfaction from me 🙂
Jia Jin Lam
09:59 29 Nov 24
Gerald good services for attending to my request.
beng hui aw
03:25 29 Nov 24
The customer service is polite, friendly and professional.Wayne
Andrew
06:58 28 Nov 24
Wayne was very helpful and friendly in troubleshooting the issues with my watch, and guiding me through the warranty process
Derek Tan
07:58 27 Nov 24
Laptop was under starshield warranty and lcd screen was spoilt. Good customer service and hassle free repair. Worth the extended warranty. Staff Wayne provided excellent service.
Bright Stock
07:03 26 Nov 24