Extended Warranty Elite Plan

Accidents happen. Devices always breakdown at the worst possible moment. But don’t worry, Star Shield Elite Extended Warranty have got you covered. Get protected for 2 years under our comprehensive coverage beyond the standard manufacturer’s warranty. Say no more to unexpected repair costs!

Our Elite Plan Coverage

PC/Notebooks, tablets, smartphones, printers, digital cameras, Wi-Fi routers, IP cameras, Fitness Trackers, Smartwatch, LCD/LED Monitors, Headphones, Bluetooth Speakers, Bluetooth Earpiece and Wireless Earbuds.

Camera

Desktop

Ear buds / Earpiece

Headset

Laptop

Monitor

Multimedia

Printer

Router

Smartphone

Smart Watch

Speaker

Tablet

Our Demo Plan Coverage

PC Desktop, Laptop, Monitor, Smartphone and Tablet.

Desktop

Laptop

Monitor

Smartphone

Tablet

Our Coverage Benefits

Star Shield recognize that every individuals have different needs. Regardless where your technology needs are at, Star Shield extended warranty is able to provide a plan to meet your needs.

*Standard Extended Warranty has been ceased since May 2021.

SERVICE COVERAGE

PREMIUM PLAN

ELITE PLAN

DEMO PLAN

Replacement Parts
Service Labour
Diagnostic Service
Cleaning Service
Over the Phone Technical Support
Digital Warranty Record
Priority Repair
1-to-1 Exchange (Beyond Repair)
Loan Units (Subjected to availability for laptops only) ➊
1-Time Cracked Screen Replacement ➋
1-Time Fire, Theft and Flood Replacement ➌
Power Surge Protection
Number of Time Claimable	Unlimited till coverage value
Coverage Value	100%
Excess Fees (per Repair Service)	NO Excess*
Coverage Duration	24 Months	6 Months
➊ Loan Unit is only applicable to Notebooks. ➋ Cracked Screen Replacement is only applicable to Notebooks, Mobile Phones, Tablets and Fitness Trackers. ➌ Fire and Flood at home, Theft at home with break-in. (Has ceased with effect from 1st May 2022) * Excess fee repair applies for Microsoft products (Waive 2021 Jan). Demo Plan comes without manufacturer warranty – 6 months coverage starting from device purchased date. (2021 Mar). For the full terms and conditions, click here.

What do Extended Warranty Plans mean?

An extended warranty plan is an extra protection plan that is bought after the manufacturer’s warranty. It preserves your electronics in the sense that they shield them from occurrences such as break down, repair services, and parts Installation. This means that our extended warranty services cover your devices for longer than manufacturer’s warranty, offered to avoid the cost of repairing and replacing devices when they fail.

Whether you are planning to get a new gadget or are requiring insurance for your existing gadget, our extended warranty electronics plans are created for you. When you go for Star Shield, you can be guaranteed of our protection for your valuable electronics in terms of reliable and affordable plans.

Wondering why people should opt to buy Extended Warranty?

As seen today, devices are made durable to be used for several years but, sometimes you find specific problems emerging after the warranty period of the manufacturer. That is where the extended warranty steps in to help you protect your investment in case mishap happens. Our plans give you extra peace of mind because we agree to fix or cover any damages that are not covered under the warranty and could run you up hundreds of dollars.

Our extended warranty plans are fairly flexible in that they can be used on anything from mobile phones, tablets and many more electronic devices. This makes it easier for you to enjoy the best possible coverage available at the best possible prices so that in the event any devices are damages they can be repaired or replaced without much fuss.

What our customers love about us

Star Shield - Extended Warranty and Computer Repair Service

4.7

Based on 1286 reviews

See all reviews Write a review

Jason has been polite and professional in his work.

joel lam

01:55 19 Jun 25

Staff was patient, detailed, cautious when entertaining to customers.Deserved 5 starts rating.

Xiang Yan Ting

07:47 17 Jun 25

Fast repair

Sameer Ahamed

04:24 13 Jun 25

Very good experience experience here at Starshield, much thanks to Keng En. A NYP intern who really made the customer experience smooth and easy for me, much appreciated.

Nigel Ng

08:26 12 Jun 25

Jason is a very help and kind staff. Kudos to him!

Justin Choo

09:56 27 May 25

Nigel has explained to me clearly on the hp issue. He is so friendly.

Pei Pei

10:02 23 May 25

Md Hadi

10:55 21 May 25

Good sales service

Julian Teh

05:34 20 May 25

Nigel is the guy serving me.. excellent service provided

simon teh

03:06 16 May 25

Fast and prompt serviceHelpful too

Angeline Ee

13:12 15 May 25

Jason provided outstanding customer service !

Kevin C

06:07 14 May 25

Very good service by Nigel.

Xinzhi Qi

04:54 13 May 25

Nigel was very friendly and explained the repair works done on my laptop very throughly.

H Z

06:46 09 May 25

Nigel - Good service n explained the details on coverage. He convinced me to buy extension of warranty.

Nana Chan

06:33 09 May 25

Attended by Nigel, great service and address all my concerns

Lenard Kek

05:20 09 May 25

Nigel is very helpful in explaining what has been serviced / replaced for mu laptop.

Joel Tan

03:26 09 May 25

Good service. Thanks Nigell

kaguten sg

07:45 08 May 25

Jason is patient and walk through the repair processes in great detail.

Veronica Tan

01:55 08 May 25

Attended by nigel. Quick and smooth flow

Chris

06:09 06 May 25

Technician that served me is Nigel. Good experience.

Amelia Tay

05:23 02 May 25

Nigel - Good service. Answered all my questions

ktc wee

04:06 02 May 25

Attend by Jason Gun on 30 Apr 2025, was helpful and efficient.TQ for your service.

Lynda MJ

05:46 30 Apr 25

Was served by Jason, bro was kind and explained everything clearly

Melvin ang

10:29 29 Apr 25

Staff: NigelFriendly and very informative 😭👍🏻

Biubiuz

04:09 29 Apr 25

Send my laptop for repair at this location on 29/04/25 11.30pm. Was served by Nigel and was very satisfied with the experience.

Dennis Tan

03:47 29 Apr 25

Brought my airpods for repair as I bought the extended warranty from them when Challenger was selling the service 2 years back. The staff, Nigel, who served me was polite and helpful.Prior appt is needed on the app and slots are readily available. I could make an appt for the next day.The only downside was that the repair time was a bit too long (2 weeks). Will update again on the repair status.

Hwee Aun Koh

02:33 29 Apr 25

Reyvier is helpful

Shirlyn Sim

08:50 26 Apr 25

Jason is very helpful and patient. Great service.

Larry Lim

02:03 26 Apr 25

I was served by Nigel, he was quite helpful and courteous, keep up the good job.

Jason Chan

07:15 25 Apr 25

bad experience, they do not really help and don't take ownership of their mistakes. I came to get my new laptop screen repaired because it was popping out which caused my screen to get cracked then they wanted to charge me. before that, I even emailed them asking if I could cover my laptop screen issue under the warranty but they only replied with saying Booking of appointments are all done online on the app which basically did not answer my question. worst warranty company I've worked with so far

Sai Krishna

10:31 24 Apr 25

Mr. Jason is very professional and very helpful. Plus knowledge.I really very happy and greatful to have him helping me.

Alvin Goh

04:34 24 Apr 25

everything was done pretty quickly and without a hassle ! good job jason !

yuzu

05:45 22 Apr 25

Good service but inconvenient location

16:48 15 Apr 25

Very responsible — when issues cannot be resolved through email, they guide the customer directly to the service center and help us solve the problem.

Yuki Wang

07:55 15 Apr 25

Gerald was the one who attended to me, and was really friendly and helpful in explaining the details.(Update 3 weeks later)Had to follow up due to a slight issue with the repair. Was attended by Nigel this time, who was also friendly and helpful.(Update 2 weeks later)Issue has relapsed again and I am getting deeply frustrated. Changing my rating as the problem has not been fixed.

Lau Zhengfong

12:07 13 Apr 25

Nigel- Speedy service, thanks

julius khoo

06:00 05 Apr 25

Nigel, was very helpful and knowledgeable with his work.Had a wonderful experience.Thank you, Nigel.

Adrain Hong

05:05 04 Apr 25

Service is extremely poor. Took 2 weeks to acknowledge receipt of item for repair. They then needed another 2 more weeks to get the parts. In total , they needed 1 month to diagnose and get the parts. This is excluding the time they needed to fix up the parts. Not recommended to buy extended warranty of computers and laptops with Star Shield.

Thomas Foo

15:21 02 Apr 25

Nigel was very courteous and helpful.

Aari Sanu

09:43 02 Apr 25

I came here to solve issues with my laptop including charging, keyboard hardware problems and also blue screen issues. The staff here were fast and efficient, also friendly and patient with me. Good services from Nigel and Jerald who have helped me with these, thank you

Iko Rui

08:04 02 Apr 25

Star Shield technician, Nigel is very helpful and friendly. Great job!

P K Lim

07:54 02 Apr 25

Very great service from both Wayne &Gerald

Joyce Radjam

07:27 02 Apr 25

Superb service by Nigel!

jowil t

05:41 02 Apr 25

Cs Nigel very detail n helpful.

Ng Michael

03:22 02 Apr 25

"I had a fantastic experience, The service was excellent, and the staff was incredibly friendly and helpful. Thanks Nigel

Mathusuran Nair

02:07 02 Apr 25

Richard Wee

03:06 31 Mar 25

Wayne helped me in a quick and efficient manner

Mohamed Nijamudeen

06:28 28 Mar 25

I recently had to claim a warranty for my Shokz earpiece, and the process was smooth, thanks to Nigel's assistance. He was professional, helpful, and ensured everything was handled efficiently. The staff were also friendly and accommodating throughout the process. I highly recommend purchasing a warranty from Star Shield for your valuable electronic devices, as they provide excellent support and hassle-free service.

Kyaw Aung

06:36 27 Mar 25

Came to get a warranty for replacement of cracked screen and blue screen issues and was informed they’ll look into said issues. Came back 2 weeks later and they said the blue screen error was due to the cracked screen, how is that even possible. Not sure if back end is lazy or simply just doesn’t care. Horrendous. At least the servicing agent (Nigel) seemed nice -,-

Teo Hong Zheng

09:19 25 Mar 25

Nigel good service.

Hui San Lai

04:08 25 Mar 25

Nigel good service and polite.

SCHL

03:18 25 Mar 25

Staff Nigel very helpful and explain what's been done.

Siang Tee Kee

02:56 25 Mar 25

Staff was friendly and patient with the explanation to my questions.Served by Nigel

Gavin Teoh Wei Tjiet

02:26 25 Mar 25

薇

05:27 22 Mar 25

Detailed and patient CS from Nigel!

Ivy Yue

04:04 22 Mar 25

Service given was very good. Just took very long to fix laptop.Nigel was very kind in giving info.

Shawar Ali

08:23 21 Mar 25

Nigel was helpful in explaining the issues with servicing my laptop. And good to know details to be aware for future use.

Dr. Raymond Ghin

05:36 21 Mar 25

5 stars for the team (special mention to Nigel and the tech boy .. unfortunately, I do have your name).To be honest, it didn't start well as they wanted to keep my PC (for keyboard replacement) for 2 weeks. Managed to sort out the logistics and resolved my problems within the one week.All ended good and well.

Hok Siong Wong

04:58 21 Mar 25

karen koh

03:01 21 Mar 25

Thank you Migel of his service.

ST Tsai

02:33 19 Mar 25

After the service got the product with in schedule time what they mentioned.

Karthi S

10:44 18 Mar 25

Super fast service providerGreat job guys

pink flowers

07:42 14 Mar 25

I find the repair time to be quite long. However, the staff, Gerald has been actively helping to make arrangement.

Kyle ID

05:30 14 Mar 25

Gerald has been very helpful and professional. He gave good advice. I am very happy with the service.

Blur Sotong

02:29 13 Mar 25

rachel yong

09:18 12 Mar 25

Never again will i use this service, even with the extended warranty, the offer was to have a used, lower model item, or practically forcing me to pay $25 for a new item. Minimally i would expect a repair or new replacement. The first word out of service agent is to pay if it cannot be repaired. What is the sense of insurance since i can buy the replacement item online for a bit more. They also require using their app just to make appointments to collect and making two trips down to the service centre.

krispy beh

03:25 07 Mar 25

I got my headphones after sending it for repair. its great. thanks Wayne!!

Abbas Djohan

04:32 04 Mar 25

Gerald , nice service is provided

Ramkumar A

10:48 28 Feb 25

Great support by the Gerald on follow up from start to end of repair for my Pixel 7 Pro.. Great hospitality from Start Shield..

G Swamy

05:12 28 Feb 25

Thanks gerald for the excellent service and answering all my questions

hidan

06:02 26 Feb 25

Gerald fixed. My laptop internal screen issues.. Thanks Gerald

Saju Mulakkal

08:51 22 Feb 25

The phone is under extended warranty. The service is excellent . Thanks youGerald.

CF Yap

02:35 22 Feb 25

Good service gerald

Shandy Ng

01:38 22 Feb 25

Wayne and Gerald was very helpful. TQ

Ros Cheong

05:44 21 Feb 25

Haobin Li

09:37 19 Feb 25

Visit this service centre and attended by Gerald. Professional service and prompt reply upon questions . Thanks

Janey Shen

05:19 19 Feb 25

The experience was good and able to fix the issue before the committed time.

YS Goh

02:12 19 Feb 25

Gerald's service is very excellent, helpful n frienfly. Managed to solve my problems to his best ability.Thks

KC Lee

03:56 18 Feb 25

Staff are good and friendly. I recommend this Starshield.

Lhenz Kwok

09:09 08 Feb 25

Had a great experience with StarShield Warranty, thanks to Gerald, an ITE intern who went above and beyond in assisting me. He was diligent, knowledgeable, and handled everything with professionalism. It’s rare to see interns take their work so seriously, and he definitely deserves more opportunities.To Gerald’s lecturer: You have a dedicated and hardworking student who represents his school well. He has great potential, and I hope he gets the recognition he deserves.Overall, excellent service from StarShield, and I appreciate the effort Gerald put into helping me. Keep up the good work!

Ameer Ali

04:07 08 Feb 25

GeraldHe is friendly and explained to me the process of this repair that the hard disk is faulty and beyond repair. He also assured me that the faulty hard disk will be disposed together with allthe others faulty parts which Star Shield had accumulated. He also informed that Star Shield is a accredited company where information wills not be leaked out from the faulty hard disk. Thanks for the assurance. Good job.

Ng Ting Siong

07:31 06 Feb 25

Gerald has been a very parient personnel, answer all queries professionally. Only setback is that it takes too long.

Tham Kok Ying

05:10 06 Feb 25

Devika Kumarasamy

10:02 25 Jan 25

Great service and quick delivery by Gerald! Recommended

Chai Zi Liang

04:34 25 Jan 25

sook yue ting

08:45 24 Jan 25

Just went to service my laptop at Star Shield and service was prompt and efficient by Gerald! 🙂

Janet Wan

08:31 24 Jan 25

fantastic customer service by gerald 🙂

jun terng

04:22 24 Jan 25

Staff member Gerald was extremely helpful and polite, throughout the entire 3.5 weeks, that was required to repair the laptop's keyboard. The Extended Warranty was extremely helpful and worth the initial investment 2 years ago, when I purchased the laptop. Something which would have cost me $300-$400, IF I had repaired externally, was covered FOC for me, once I sent the laptop to STAR Shield. Highly Recommended 🙂

Raj Kumar

06:24 23 Jan 25

Very professional and helpfulFriendly and approachableWayne is the person serving meVery customer oriented. I didn't book appointment but he still serves me.Really appreciate it

GL Tan

08:11 18 Jan 25

Very goods service

tay

03:52 17 Jan 25

Gerald is very patient and explain in details to all my queries professionally.

Edna Chia

04:54 15 Jan 25

Sericed by Gerald. Tip top and clear. Fully satisfied.

Haizat Jumadi

04:15 15 Jan 25

I am glad that to purchase the extended warranty, my laptop keyboard and touch pad was faulty after 3 years and were replaced with the new parts within 2 to 3 weeks despite there is holidays in between.

Wee Min Loy

03:10 14 Jan 25

Gerald is friendly and helpful

sk Loo

11:41 11 Jan 25

This is one of the worst experience I had to go through with regards to warranty. Had my phone sent in for repair about 2 months ago due to phone screen issue. Call in 2 weeks after and told me that my phone is fixed and ready for collection. Came by the next day and realised the phone was still not fixed. Asked me to wait for their call again. Waited for another 3-4 weeks. Called in to check about the status. They said they will expertide the matters and is waiting for management approval. And now another 2 weeks has passed. Yet I still not gotten their follow up. Please contact me ASAP. My patient has already reached the limit.

Daryl Tan

04:39 06 Jan 25

CK is very helpful and professional, efficient in his service!

evonne lim

03:07 28 Dec 24

Keok Ming Teng

09:43 11 Dec 24

Good service and customer experience from Wayne. Very friendly!

Ryan Lim

08:20 30 Nov 24

Hi Elan...thank you for your services. it was really helpful.

Shubhradeep Saha