Service
Let Us Manage Your After Sales Service and Support
Warranties
Registration Portal
Service Request Administration
Call Centre Solutions
Coordination of Collection/Delivery
Our Services
At Star Shield, we specialize in comprehensive Service Request Administration, ensuring seamless coordination, processing, and tracking of all service claims and after sales support. Our structured approach enhances efficiency, minimizes delays, and improves customer experience.
Shipment & Activation Tracking
- Receive shipment/activation reports from clients or insurers.
- Identify and report discrepancies.
- Ensure timely updates and confirmation of activations.
Premium Payable Management
- Process premium calculations based on shipment/activation data.
- Manage billing, payout details, and insurer confirmations.
- Update activation coverage records.
Service Request Approvals & Repairs
- Validate, approve, and process service repair requests.
- Liaise with clients and service providers to manage repairs.
- Track customer experience and address discrepancies.
Claim Submission & Reimbursement
- Submit service repair claims as per agreed thresholds.
- Track and report service claim statistics.
- Coordinate and monitor reimbursements.
Why Choose Star Shield?
At Star Shield, we set the benchmark for efficient, reliable, and customer-focused service administration.
Automated Administration
Custom-built portals streamline processes and reduce costs.
Enhanced Customer Experience
Proactive service delivery ensures customer satisfaction.
Best Practices & Market Insights
Continuous improvement through consultation and training.