Bought my ACER laptop in Challenger Bugis in 2023 n bought extend warranty, and I totally forgot about it. Until recently, my laptop was shut down in a sudden. Although it's a bit troublesome that I had to contact Star Shield and deliver/collect laptop myself (cause no more partner with Challenger), I'm still happy to be informed that Star Shield covered the cost of replacement for the damaged motherboard. My warranty is valid till Oct 2026 😊. Thanks for Celest's help!

Sandy Qihui Huang

07:09 19 May 26

The staff CK is very friendly and knowledgeable in helping me regarding my laptop issues. Thank you.

Cheng Oct

01:46 19 May 26

Celeste was very kind, clear and helpful helping me with my send in repair. She is knowledgeable in what happened to my device after servicing.

Haril Dhani

05:09 13 May 26

Came to starshield and repair my hp laptop. Under warranty and always get top notch service. Due to wear and tear issues, technician always very patient to help diagnose and check. Keep up the good work.

wee teck lim

03:54 13 May 26

Great service and great people 👍.Looking forward to come again

Tamil Arasan

10:17 07 May 26

Got my laptop keyboard replaced within 3 weeks. Very good service

Kenneth Lee

04:23 07 May 26

Had an issue with my laptop, called on the same day to schedule an appointment and they got it fixed for me within two weeks. Very professional and prompt in providing a solution. Everything was covered under warranty. Highly recommend!

Leonard Wee

03:04 07 May 26

Service quality is very good. Very polite and friendly staffs

Kharan Roy

07:34 05 May 26

Yining Shen

03:54 20 Apr 26

Celeste did a great job in serving us! Cheerful n helpful in her service!

Jonathan Yao

09:42 17 Apr 26

very helpful

ace

11:05 15 Apr 26

Laptob was spoilt. Needed a fix diagnosis that was near to my place . Came across this company. professional and expert assistance by Reyden.

viknesh savagan

10:45 15 Apr 26

Fuss free drop off and collection. Open on Saturdays for us working ppl. Good service by Zac.

Tygris

01:46 14 Mar 26

Good service!

Euca Ramos

10:40 10 Mar 26

Good service by zac!!

valery

08:31 03 Mar 26

Very god service by Zac.

Li Jing Sow

07:32 24 Feb 26

Awesome service by ZAC.

Jag Gupta

04:16 21 Feb 26

Excellent service from Zac and fast replacement of battery for our Lenovo laptop

chiaw ling chng

05:14 07 Feb 26

Mr Zac was very helpful and attentive in attending to our clients needs.

Lim Jason

05:13 07 Feb 26

Good service

william william

04:34 30 Jan 26

Zac was friendly and highly recommended

Prasanth Vukkadala

10:01 17 Jan 26

Very good service by Zac...excellent

John Mohan

08:30 17 Jan 26

Zac is friendly and helpful

Quek Jia Le

05:23 10 Jan 26

Zac is very professional and the laptop was clean and working as new. Highly recommended for laptop repairs.

Adriano Neto

02:55 10 Jan 26

Very pleased with the thorough checks by Star Shield... Definitely did not regret getting the extended warranty.. And thanks to Zac for assisting me with all the extra enquires and being detailed into checking everything for me 👍🏼👍🏼

Stephen Goh

07:56 08 Jan 26

Excellent Service by Rayden!

Joshua Tay

11:48 20 Dec 25

屏幕出现一条条线一周就修好了，延长保修很值

Lu Zhou

07:55 20 Dec 25

Interacted with Zac. Good service.

Neeraj Kumar

07:39 13 Dec 25

Amazing experience! Reyden went above and beyond to help with my doubts!

Teck Boon

06:46 10 Dec 25

Zac was friendly n helpful

K T

05:45 10 Dec 25

Reyden, Service good

Vivian Ling

10:18 09 Dec 25

service by Reyden is satisfactory,will recommend

Nindya Ramdhan

03:06 06 Dec 25

Good service by Zac

sa

08:17 04 Dec 25

Zac has done an incredible and efficient job in taking my laptop in and providing me with a loan laptop as well. Great work

Dave Singh

02:02 29 Nov 25

Good service by Zac

josh

04:25 27 Nov 25

Reyden is friendly and professional. Kudos to him. Cheers

susan chow

04:21 27 Nov 25

Very good service

Harry Chua

04:20 27 Nov 25

ZAC is helpful and very friendly.

GL Ng

04:07 25 Nov 25

Was able to get my phone fixed for a reasonable price and the counter staff Reyden was very nice

Raphael Mendez

06:24 22 Nov 25

Thank you for your assistanct Reyden. Good job!

Dave Lee

07:28 19 Nov 25

Zac very helpful with resolving my laptop issues

Siew Kuan Ng

06:24 19 Nov 25

Reyden provided excellent service!

Timothy Chan

05:04 19 Nov 25

All good - zac

Muhammad Amirul Hakim Bin Marli

08:27 15 Nov 25

Excellent services from Zac.

ex ocsinstr

06:45 15 Nov 25

Ryden good service. Tk for the help

steven goh

03:06 15 Nov 25

Drop off and collection of laptop for servicing was easy and great. Both Kong and Zac were really friendly and assisted me really well on my service request.

Beilin Liang

06:28 13 Nov 25

Zac is very friendly, helpful and professional when I bring in my laptop for servicing. He carries warm welcome smiles when providing the service.

Jaslyn Koh

04:34 13 Nov 25

Service is good with friendly service personnel. Quick to diagnose

Agnes CHOY

10:47 12 Nov 25

It was a great experience. My laptop was fixed earlier than expected. Zac was really helpful throughout the process.

Gwen Goh

06:36 12 Nov 25

Good service from Reyden, everything fixed

Chai Ming Kai

09:06 11 Nov 25

Rayden proficient in handling my request like assisting me in update the phone to see if there is any issue after the update and also answering to my question with regards to the repairs and warranty and how to extend the phone warranty

Ng Jiachen

09:11 08 Nov 25

Brought my laptop in for repair, which was very easy and fuss free. Thanks Reyden for the assist

HY

07:21 08 Nov 25

Brought my mobile for repair under extended warranty, all good, no hassle, expect some waiting time for repair, Reyden was helpful.

Vikki

03:45 08 Nov 25

Fast profession and efficient service, managed to drop off and pick up my phone within 7 days. Will recommend to come again.

Rui Ze Chua

06:17 07 Nov 25

Very polite, efficient and fast service.

Tan Teow Chye

07:36 19 Sep 25

Reyvier provide good service.

Thomas ang Ang

03:25 30 Aug 25

Jason is professional and good

Ang Jing Neng

05:05 23 Aug 25

Served by Jason, appreciated his help in guiding me through the repair process.

Yang Zhi Ng

09:47 22 Aug 25

Convenient to access the new office at M38, near Marymount. Reyvier has been very patient and helpful to my queries. Taking his lunch to do his service. Highly Recommended. Thank you.

Judith Ng

05:01 22 Aug 25

Mr Reyvier is provide very good services and very friendly. Good job.

won tf

02:14 22 Aug 25

I was served by the supervisor Ck. He is knowledgeable, n very professional in his service. A true Jem to the company. Strongly recommend him for any service or software issues.Highly satisfied!👍

Kwok Thong Hui

09:54 23 Jul 25

I purchased the extended warranty for my printer under the Star Shield coverage, and after just one year of use, it malfunctioned. I promptly sent it in for repair and was offered a brand new printer of the same model for only a $24 top-up. This entire process was completed in two weeks, clearly demonstrating that this warranty was a smart investment!While some reviews suggest that the service staff needs more training, I want to highlight that the two young gentlemen who assisted me were exceptional. It appears that the company is committed to offering opportunities to individuals with special needs, and I commend them for that.

F Ng

03:21 18 Jul 25

thant zin

03:02 18 Jul 25

Mr. Jason is very professional and extremely helpful, Plus knowledge.I really very happy and greatful to have him helping me.6 stars service. Thank you so much Mr. Jason 🙂

Alvin Goh

08:11 12 Jul 25

Jason was very supportive and knowledgeable on the products and services offered.

Julius Jovero

01:53 01 Jul 25

laptop was smooth and fast after returns

aldrich

10:10 21 Jun 25

Jason has been polite and professional in his work.

joel lam

01:55 19 Jun 25

Staff was patient, detailed, cautious when entertaining to customers.Deserved 5 starts rating.

Xiang Yan Ting

07:47 17 Jun 25

Fast repair

Sameer Ahamed

04:24 13 Jun 25

Very good experience experience here at Starshield, much thanks to Keng En. A NYP intern who really made the customer experience smooth and easy for me, much appreciated.

Nigel Ng

08:26 12 Jun 25

Jason is a very help and kind staff. Kudos to him!

Justin Choo

09:56 27 May 25

Nigel has explained to me clearly on the hp issue. He is so friendly.

Pei Pei

10:02 23 May 25

Md Hadi

10:55 21 May 25

Good sales service

Julian Teh